Translating Research into Practice
CHAPTER 21 Translating Research into Practice Margarete Lieb Zalon The importance of research in the development of the scientific basis for nursing practice is described in this chapter. The role…
Leading Change
CHAPTER 17 Leading Change Mary Ann T. Donohue Objectives • Analyze the general characteristics of change in open-system organizations. • Relate the models of planned change to the process of low-level change….
Consumer Relationships
CHAPTER 22 Consumer Relationships Margarete Lieb Zalon This chapter explores the changes that have altered consumer relationships with healthcare providers and looks specifically at nurses’ responsibilities to the consumer. Nurses…
Delegation: An Art of Professional Practice
CHAPTER 26 Delegation An Art of Professional Practice Patricia S. Yoder-Wise Delegation is a complex process that can be quite effective in accomplishing work. Registered nurses who work in settings…
Role Transition
CHAPTER 27 Role Transition Diane M. Twedell This chapter provides information about role transition—the process of moving from a clinically focused position to a supervisory position with increased responsibility. The…
Managing Quality and Risk
CHAPTER 20 Managing Quality and Risk Victoria N. Folse This chapter explains key concepts and strategies related to quality and risk management. All healthcare professionals, including nurses, must be actively…
Workplace Violence and Incivility
CHAPTER 25 Workplace Violence and Incivility Crystal J. Wilkinson Nurses working in hospitals and other healthcare facilities are at disproportionally high risk for physical violence because of the very nature…
Care Delivery Strategies
CHAPTER 13 Care Delivery Strategies Susan Sportsman This chapter introduces nursing care delivery models used in healthcare agencies to organize care. The historical development and structure of the case method;…
Managing Personal/Personnel Problems
CHAPTER 24 Managing Personal/Personnel Problems Karren Kowalski The purpose of this chapter is to discuss various personal and personnel problems that a leader must face in all nursing settings. Some…
Building Teams Through Communication and Partnerships
CHAPTER 18 Building Teams Through Communication and Partnerships Karren Kowalski This chapter explains major concepts and presents tools with which to create and maintain a smoothly functioning team. Life requires…
