Introduction to Anatomy and Physiology
5 Introduction to Anatomy and Physiology Chapter Outline A Brief Summary of Medical History THE HUMAN BODY Anatomy and Physiology Levels of Organization Organ Systems Homeostasis Anatomic Terms Cell Structure…
Interacting with Patients
4 Interacting with Patients Chapter Outline INTRODUCTION TO COMMUNICATION Communicating with Patients Verbal and Nonverbal Communication Interference with Communication Listening Skills Nonverbal Measures to Facilitate Communication Interviewing Techniques Barriers to…
The Health Care System
1 The Health Care System Chapter Outline INTRODUCTION TO HEALTH AND THE HEALTH CARE SYSTEM Shift from Hospital-Based to Community-Based Health Care Managed Care versus Patient Care: Competing Forces Facing…
Emergency Protective Practices for the Medical Office
49 Emergency Protective Practices for the Medical Office Chapter Outline INTRODUCTION TO DISASTER AND EMERGENCY PLANNING Types of System-wide Disasters and Emergencies Natural Disasters Man-made Disasters and Emergencies Psychological Effects…
Emergency Medical Procedures
35 Emergency Medical Procedures Chapter Outline INTRODUCTION TO EMERGENCY MEDICAL PROCEDURES Office Crash Cart Emergency Medical Services System First Aid Kit OSHA Safety Precautions Guidelines for Providing Emergency Care Respiratory…
Medical Insurance
46 Medical Insurance Chapter Outline INTRODUCTION TO HEALTH INSURANCE History of Health Insurance Obtaining Health Insurance Paying for Health Insurance and Health Care Factors Affecting Insurance Reimbursement Primary, Secondary, and…
Telephone Techniques
39 Telephone Techniques Chapter Outline INTRODUCTION TO TELEPHONE TECHNIQUES Using the Telephone Effectively Telephone Courtesy Telephone Personality Effective Telephone Communication Telephone Technology Multiline Phones Answering Machines and Voicemail Cell Phones…
Obtaining Employment
50 Obtaining Employment Chapter Outline INTRODUCTION TO OBTAINING EMPLOYMENT Successful Job Search Setting Goals Identifying Potential Employers Tools for a Job Search Preparing a Résumé Writing a Cover Letter Sending…
Ethics and Law for the Medical Office
3 Ethics and Law for the Medical Office Chapter Outline INTRODUCTION TO MEDICAL ETHICS Reasons to Study Ethics Ethics and Health Care Ethical Concepts Ethical Conflict Personal and Professional Ethics…
Skeletal System
7 Skeletal System Chapter Outline INTRODUCTION TO THE SKELETAL SYSTEM Overview of the Skeletal System Functions of the Skeletal System Structure of Bone Tissue Classification of Bones General Features of…
