48 The Medical Assistant as Office Manager Chapter Outline INTRODUCTION TO MEDICAL OFFICE MANAGEMENT Maintaining the Office Administrative Area Examination and Treatment Rooms Waiting Room Security Systems Routine Maintenance Temperature…
41 Medical Record Management Chapter Outline INTRODUCTION TO MEDICAL RECORDS Paper-Based Medical Records Electronic Medical Records Equipment and Supplies Storage Equipment Filing Supplies Filing Systems Alphabetic Filing Numeric Filing Subject…
34 Medical Microbiology Chapter Outline INTRODUCTION TO MICROBIOLOGY Normal Flora Infection Stages of an Infectious Disease Microorganisms and Disease Bacteria Viruses Microscope Support System Optical System Care of the Microscope…
40 Scheduling Appointments Chapter Outline INTRODUCTION TO APPOINTMENT SCHEDULING Guidelines for Appointment Scheduling Methods of Scheduling Appointment Book Scheduling Computer Scheduling Daily Appointment Schedule Types of Scheduling Time-Specified (Stream) Scheduling…
42 Written Communications Chapter Outline INTRODUCTION TO WRITTEN COMMUNICATION Business Letters Equipment and Supplies Parts of a Business Letter Format of Business Letters Composing a Business Letter Responding to Written…
45 Medical Coding Chapter Outline INTRODUCTION TO CODING Procedure Coding Levels of Procedure Codes CPT Manual Sections of the CPT Manual Looking up CPT Codes in the Index Selecting a…
2 The Professional Medical Assistant Chapter Outline INTRODUCTION TO PROFESSIONAL MEDICAL ASSISTING Educational Programs for Medical Assistants Characteristics of Medical Assistants Character Traits Personality Traits Appearance Initiative and Behavioral Skills…
37 Patient Reception Chapter Outline INTRODUCTION TO PATIENT RECEPTION Preparing for Patients Opening the Medical Office Closing the Medical Office Patient Check-In Maintaining Confidentiality New Patients Established Patients Accepting Copayments…
47 Billing and Collections Chapter Outline INTRODUCTION TO BILLING Billing Cycle Billing Process Billing Problems Problems with Checks Overpayments and Refunds Account Aging Accounts Receivable Aging Records and Reports Examining…
5 Introduction to Anatomy and Physiology Chapter Outline A Brief Summary of Medical History THE HUMAN BODY Anatomy and Physiology Levels of Organization Organ Systems Homeostasis Anatomic Terms Cell Structure…
