CHAPTER 22 Consumer Relationships Margarete Lieb Zalon This chapter explores the changes that have altered consumer relationships with healthcare providers and looks specifically at nurses’ responsibilities to the consumer. Nurses…
CHAPTER 26 Delegation An Art of Professional Practice Patricia S. Yoder-Wise Delegation is a complex process that can be quite effective in accomplishing work. Registered nurses who work in settings…
CHAPTER 27 Role Transition Diane M. Twedell This chapter provides information about role transition—the process of moving from a clinically focused position to a supervisory position with increased responsibility. The…
CHAPTER 20 Managing Quality and Risk Victoria N. Folse This chapter explains key concepts and strategies related to quality and risk management. All healthcare professionals, including nurses, must be actively…
CHAPTER 25 Workplace Violence and Incivility Crystal J. Wilkinson Nurses working in hospitals and other healthcare facilities are at disproportionally high risk for physical violence because of the very nature…
CHAPTER 13 Care Delivery Strategies Susan Sportsman This chapter introduces nursing care delivery models used in healthcare agencies to organize care. The historical development and structure of the case method;…
CHAPTER 24 Managing Personal/Personnel Problems Karren Kowalski The purpose of this chapter is to discuss various personal and personnel problems that a leader must face in all nursing settings. Some…
CHAPTER 18 Building Teams Through Communication and Partnerships Karren Kowalski This chapter explains major concepts and presents tools with which to create and maintain a smoothly functioning team. Life requires…
CHAPTER 6 Making Decisions and Solving Problems Rose Aguilar Welch This chapter describes the key concepts related to problem solving and decision making. The primary steps of the problem-solving and…
CHAPTER 16 Strategic Planning, Goal-Setting, and Marketing Mary Ellen Clyne Objectives • Articulate the value and importance of conducting an environmental assessment. • Explore the planning process. • Review the purpose of a…
