Care Delivery Strategies
CHAPTER 13 Care Delivery Strategies Susan Sportsman This chapter introduces nursing care delivery models used in healthcare agencies to organize care. The historical development and structure of the case method;…
Managing Personal/Personnel Problems
CHAPTER 24 Managing Personal/Personnel Problems Karren Kowalski The purpose of this chapter is to discuss various personal and personnel problems that a leader must face in all nursing settings. Some…
Building Teams Through Communication and Partnerships
CHAPTER 18 Building Teams Through Communication and Partnerships Karren Kowalski This chapter explains major concepts and presents tools with which to create and maintain a smoothly functioning team. Life requires…
Making Decisions and Solving Problems
CHAPTER 6 Making Decisions and Solving Problems Rose Aguilar Welch This chapter describes the key concepts related to problem solving and decision making. The primary steps of the problem-solving and…
Strategic Planning, Goal-Setting, and Marketing
CHAPTER 16 Strategic Planning, Goal-Setting, and Marketing Mary Ellen Clyne Objectives • Articulate the value and importance of conducting an environmental assessment. • Explore the planning process. • Review the purpose of a…
Leading, Managing, and Following
CHAPTER 1 Leading, Managing, and Following Michael R. Bleich Leading, managing, and following are integral to professional nursing practice. Engaging in constructive behaviors associated with these concepts influences patient care…
Developing the Role of Manager
CHAPTER 4 Developing the Role of Manager Angela L. Stalbaum and Ana M. Valadez This chapter identifies key concepts related to the roles of the nurse manager. It describes basic…
Understanding and Designing Organizational Structures
CHAPTER 8 Understanding and Designing Organizational Structures Mary E. Mancini Objectives • Analyze the relationships among mission, vision, and philosophy statements and organizational structure. • Analyze factors that influence the design of…
Conflict: The Cutting Edge of Change
CHAPTER 23 Conflict The Cutting Edge of Change Victoria N. Folse Appropriate conflict-handling strategies are essential in professional nursing practice because conflict cannot be eliminated from the workplace. To resolve…
Thriving for the Future
CHAPTER 30 Thriving for the Future Patricia S. Yoder-Wise This chapter explores the potential for the future and how the changes we face can be maximized to our benefit—organizationally and…
