34 Medical Microbiology Chapter Outline INTRODUCTION TO MICROBIOLOGY Normal Flora Infection Stages of an Infectious Disease Microorganisms and Disease Bacteria Viruses Microscope Support System Optical System Care of the Microscope…
40 Scheduling Appointments Chapter Outline INTRODUCTION TO APPOINTMENT SCHEDULING Guidelines for Appointment Scheduling Methods of Scheduling Appointment Book Scheduling Computer Scheduling Daily Appointment Schedule Types of Scheduling Time-Specified (Stream) Scheduling…
42 Written Communications Chapter Outline INTRODUCTION TO WRITTEN COMMUNICATION Business Letters Equipment and Supplies Parts of a Business Letter Format of Business Letters Composing a Business Letter Responding to Written…
45 Medical Coding Chapter Outline INTRODUCTION TO CODING Procedure Coding Levels of Procedure Codes CPT Manual Sections of the CPT Manual Looking up CPT Codes in the Index Selecting a…
2 The Professional Medical Assistant Chapter Outline INTRODUCTION TO PROFESSIONAL MEDICAL ASSISTING Educational Programs for Medical Assistants Characteristics of Medical Assistants Character Traits Personality Traits Appearance Initiative and Behavioral Skills…
37 Patient Reception Chapter Outline INTRODUCTION TO PATIENT RECEPTION Preparing for Patients Opening the Medical Office Closing the Medical Office Patient Check-In Maintaining Confidentiality New Patients Established Patients Accepting Copayments…
47 Billing and Collections Chapter Outline INTRODUCTION TO BILLING Billing Cycle Billing Process Billing Problems Problems with Checks Overpayments and Refunds Account Aging Accounts Receivable Aging Records and Reports Examining…
38 Medical Office Computerization Chapter Outline INTRODUCTION TO MEDICAL OFFICE COMPUTERIZATION Computer Concepts Data Processing Cycle Input Processing Output Components of the Computer System Software Hardware Main Computer Unit Mainboard…
5 Introduction to Anatomy and Physiology Chapter Outline A Brief Summary of Medical History THE HUMAN BODY Anatomy and Physiology Levels of Organization Organ Systems Homeostasis Anatomic Terms Cell Structure…
4 Interacting with Patients Chapter Outline INTRODUCTION TO COMMUNICATION Communicating with Patients Verbal and Nonverbal Communication Interference with Communication Listening Skills Nonverbal Measures to Facilitate Communication Interviewing Techniques Barriers to…
