Hematology
32 Hematology Chapter Outline INTRODUCTION TO HEMATOLOGY Hemoglobin Determination Hematocrit White Blood Cell Count Red Blood Cell Count Red Blood Cell Indices White Blood Cell Differential Count Automated Method Manual…
Introduction to the Clinical Laboratory
29 Introduction to the Clinical Laboratory Chapter Outline INTRODUCTION TO THE CLINICAL LABORATORY Laboratory Tests Purpose of Laboratory Testing Types of Clinical Laboratories Physician’s Office Laboratory Physical Structure of the…
The Medical Assistant as Office Manager
48 The Medical Assistant as Office Manager Chapter Outline INTRODUCTION TO MEDICAL OFFICE MANAGEMENT Maintaining the Office Administrative Area Examination and Treatment Rooms Waiting Room Security Systems Routine Maintenance Temperature…
Medical Record Management
41 Medical Record Management Chapter Outline INTRODUCTION TO MEDICAL RECORDS Paper-Based Medical Records Electronic Medical Records Equipment and Supplies Storage Equipment Filing Supplies Filing Systems Alphabetic Filing Numeric Filing Subject…
Medical Microbiology
34 Medical Microbiology Chapter Outline INTRODUCTION TO MICROBIOLOGY Normal Flora Infection Stages of an Infectious Disease Microorganisms and Disease Bacteria Viruses Microscope Support System Optical System Care of the Microscope…
Written Communications
42 Written Communications Chapter Outline INTRODUCTION TO WRITTEN COMMUNICATION Business Letters Equipment and Supplies Parts of a Business Letter Format of Business Letters Composing a Business Letter Responding to Written…
Scheduling Appointments
40 Scheduling Appointments Chapter Outline INTRODUCTION TO APPOINTMENT SCHEDULING Guidelines for Appointment Scheduling Methods of Scheduling Appointment Book Scheduling Computer Scheduling Daily Appointment Schedule Types of Scheduling Time-Specified (Stream) Scheduling…
Medical Coding
45 Medical Coding Chapter Outline INTRODUCTION TO CODING Procedure Coding Levels of Procedure Codes CPT Manual Sections of the CPT Manual Looking up CPT Codes in the Index Selecting a…
The Professional Medical Assistant
2 The Professional Medical Assistant Chapter Outline INTRODUCTION TO PROFESSIONAL MEDICAL ASSISTING Educational Programs for Medical Assistants Characteristics of Medical Assistants Character Traits Personality Traits Appearance Initiative and Behavioral Skills…
Patient Reception
37 Patient Reception Chapter Outline INTRODUCTION TO PATIENT RECEPTION Preparing for Patients Opening the Medical Office Closing the Medical Office Patient Check-In Maintaining Confidentiality New Patients Established Patients Accepting Copayments…
