Written Communications
42 Written Communications Chapter Outline INTRODUCTION TO WRITTEN COMMUNICATION Business Letters Equipment and Supplies Parts of a Business Letter Format of Business Letters Composing a Business Letter Responding to Written…
Scheduling Appointments
40 Scheduling Appointments Chapter Outline INTRODUCTION TO APPOINTMENT SCHEDULING Guidelines for Appointment Scheduling Methods of Scheduling Appointment Book Scheduling Computer Scheduling Daily Appointment Schedule Types of Scheduling Time-Specified (Stream) Scheduling…
Medical Coding
45 Medical Coding Chapter Outline INTRODUCTION TO CODING Procedure Coding Levels of Procedure Codes CPT Manual Sections of the CPT Manual Looking up CPT Codes in the Index Selecting a…
The Professional Medical Assistant
2 The Professional Medical Assistant Chapter Outline INTRODUCTION TO PROFESSIONAL MEDICAL ASSISTING Educational Programs for Medical Assistants Characteristics of Medical Assistants Character Traits Personality Traits Appearance Initiative and Behavioral Skills…
Patient Reception
37 Patient Reception Chapter Outline INTRODUCTION TO PATIENT RECEPTION Preparing for Patients Opening the Medical Office Closing the Medical Office Patient Check-In Maintaining Confidentiality New Patients Established Patients Accepting Copayments…
Billing and Collections
47 Billing and Collections Chapter Outline INTRODUCTION TO BILLING Billing Cycle Billing Process Billing Problems Problems with Checks Overpayments and Refunds Account Aging Accounts Receivable Aging Records and Reports Examining…
Introduction to Anatomy and Physiology
5 Introduction to Anatomy and Physiology Chapter Outline A Brief Summary of Medical History THE HUMAN BODY Anatomy and Physiology Levels of Organization Organ Systems Homeostasis Anatomic Terms Cell Structure…
Medical Office Computerization
38 Medical Office Computerization Chapter Outline INTRODUCTION TO MEDICAL OFFICE COMPUTERIZATION Computer Concepts Data Processing Cycle Input Processing Output Components of the Computer System Software Hardware Main Computer Unit Mainboard…
Interacting with Patients
4 Interacting with Patients Chapter Outline INTRODUCTION TO COMMUNICATION Communicating with Patients Verbal and Nonverbal Communication Interference with Communication Listening Skills Nonverbal Measures to Facilitate Communication Interviewing Techniques Barriers to…
The Health Care System
1 The Health Care System Chapter Outline INTRODUCTION TO HEALTH AND THE HEALTH CARE SYSTEM Shift from Hospital-Based to Community-Based Health Care Managed Care versus Patient Care: Competing Forces Facing…
