Nurse Key

Chapter 26 Communicating assertively and responsibly with aggressive clients and colleagues Objectives 1. Describe the problems presented by aggressive behavior 2. Identify strategies to communicate effectively with aggressive clients and colleagues 3. Formulate…

Chapter 16 Spirituality Objectives 1. Discuss themes of spirituality 2. Examine the FICA (Faith and Belief: Importance, Community, and Address in Care) tool for taking a spiritual history 3. Discuss strategies to nurture…

Chapter 1 Responsible, assertive, caring communication in nursing Objectives 1. Identify the functions of interpersonal communication in nursing 2. Distinguish between assertive, nonassertive, and aggressive communication 3. Identify a three-step process to build…

Chapter 19 Feedback Objectives 1. Discuss the importance of feedback in communication 2. Identify strategies for giving feedback 3. Discuss steps for receiving feedback to promote self-growth 4. Practice seeking, giving, and receiving feedback…

Chapter 10 Empathy Objectives 1. Define empathy 2. Identify the preverbal, verbal, and nonverbal aspects of empathy 3. Discuss the benefits of empathy with clients and colleagues 4. Identify six steps to empathic communication…

Chapter 2 The client–nurse relationship: a helping relationship* Objectives 1. Identify the purpose of the client–nurse relationship 2. Describe the cognitive, affective, and psychomotor abilities that nurses and clients bring to the…

Chapter 8 Respect Margaret E. Erickson, PhD Objectives 1. Discuss the benefits of respect in the relationships in healthcare 2. Identify behaviors that demonstrate respect in relationships 3. Participate in exercises to build…

Chapter 23 Confrontation Objectives 1. Identify the benefits of confrontation skills 2. Discuss the steps of the CARE (Clarify, Articulate, Request, Encourage) model of confrontation 3. Identify the relationship between confrontation skills and…

Chapter 27 Communicating assertively and responsibly with unpopular clients Objectives 1. Describe characteristics of unpopular clients 2. Identify possible reactions of nurses to unpopular clients 3. Identify strategies to deal with negative attitudes…

Chapter 22 Positive self-talk Objectives 1. Define self-talk and its influence on behavior 2. Discuss the relationship between self-talk and interpersonal communication 3. Discuss the use of affirmations as a strategy to create…