Chapter 27 Communicating assertively and responsibly with unpopular clients Objectives 1. Describe characteristics of unpopular clients 2. Identify possible reactions of nurses to unpopular clients 3. Identify strategies to deal with negative attitudes…
Chapter 23 Confrontation Objectives 1. Identify the benefits of confrontation skills 2. Discuss the steps of the CARE (Clarify, Articulate, Request, Encourage) model of confrontation 3. Identify the relationship between confrontation skills and…
Chapter 22 Positive self-talk Objectives 1. Define self-talk and its influence on behavior 2. Discuss the relationship between self-talk and interpersonal communication 3. Discuss the use of affirmations as a strategy to create…
Chapter 24 Refusing unreasonable requests Objectives 1. Discuss the importance of the right to refuse unreasonable requests from clients and colleagues 2. Distinguish between assertive, nonassertive, and aggressive refusals 3. Participate in exercises…
Chapter 18 Overcoming evaluation anxiety Objectives 1. Define evaluation anxiety 2. Describe characteristics of evaluation anxiety 3. Identify strategies to handle job performance appraisals assertively 4. Discuss techniques to decrease test anxiety 5. Identify benefits…
Chapter 5 Working together in groups Objectives 1. Identify three essential conditions for group effectiveness 2. Identify four stages of group development 3. Examine how different mental processes affect behavior in groups 4. Identify…
Chapter 25 Communicating assertively and responsibly with distressed clients and colleagues Objectives 1. Discuss the effect of distressed behavior of clients or colleagues on the nurse 2. Assess the situation and choose…
Chapter 20 Relaxation Objectives 1. Discuss the H.A.L.T. approach for resiliency and stress management 2. Discuss the importance of relaxation skills for the nurse 3. Identify stressors in nursing 4. Describe guidelines for beginning…
Chapter 3 Solving problems together Objectives 1. Define mutuality in nurse–client relationships 2. Discuss the use of face work and politeness theory in approaching clients 3. Discuss mutual problem solving to involve the…
