By working together using Improvement Science, we can rebuild our health care system. After completing this chapter, you should be able to: • Define quality standards in health care management….

There are many nursing theories available to help guide my practice. After completing this chapter, you should be able to: • Identify the purposes of nursing theory. • Distinguish between…

Nurses are playing a major role in the political process for planning the future of health care. After completing this chapter, you should be able to: • Define politics and…

Nurses need to recognize when to delegate. After completing this chapter, you should be able to: • Define the operational terms delegation, supervision, and accountability. • Understand and apply the…

Mentoring is one of the broadest methods of encouraging human growth and potential. After completing this chapter, you should be able to: • Describe the difference between mentoring, coaching, and…

Value is the intersection of cost and quality in health care. After completing this chapter, you should be able to: • Define economics and health care economics. • Compare the…

Knowledge is the best way to prevent poor patient and professional outcomes. Thus, knowledge is the best offense as well as the best defense. After completing this chapter, you should…

There is a better approach to conflict resolution than fighting it out. After completing this chapter, you should be able to: • Identify common factors that lead to conflict. •…

Communication should be clearly stated and directed to the appropriate, responsible individual. After completing this chapter, you should be able to: • Analyze effective communication as it relates to patient…

Workplace issues. After completing this chapter, you should be able to: • Determine your risk for encountering a workplace issue that can affect your health or well-being. • Understand ergonomics…