23 Banking Services and Procedures Learning Objectives 1. Define, spell, and pronounce the terms listed in the vocabulary. 2. Describe banking procedures. 3. Explain how the Internet has changed traditional banking practices. 4. State…

26 Medical Practice Marketing and Customer Service Learning Objectives 1. Define, spell, and pronounce the terms listed in the vocabulary. 2. List the four steps to follow when preparing to implement a…

7 Medicine and Law Learning Objectives 1. Define, spell, and pronounce the terms listed in the vocabulary. 2. Discuss all levels of government legislation and regulation as they apply to medical assisting…

8 Computer Concepts Learning Objectives 1. Define, spell, and pronounce the terms listed in the vocabulary. 2. List several ways the computer can be effective in a medical office. 3. Explain the basic…

15 The Electronic Medical Record Learning Objectives 1. Define, spell, and pronounce the terms listed in the vocabulary. 2. Discuss the presidential Executive Order that led to the implementation of electronic medical…

11 Patient Reception and Processing Learning Objectives 1. Define, spell, and pronounce the terms listed in the vocabulary. 2. Explain the purpose of the office mission statement. 3. List several patient amenities and…

9 Telephone Techniques Learning Objectives 1. Define, spell, and pronounce the terms listed in the vocabulary. 2. Determine and discuss the source of incoming and outgoing calls to a physician’s office. 3. Describe…

12 Office Environment and Daily Operations Learning Objectives 1. Define, spell, and pronounce the terms listed in the vocabulary. 2. List five specific actions that must be taken to prepare for patients…

10 Scheduling Appointments Learning Objectives 1. Define, spell, and pronounce the terms listed in the vocabulary. 2. Describe scheduling guidelines. 3. Discuss the advantages of computerized appointment scheduling. 4. Explain the features that should…