empathy a mental state whereby a person, experiencing compassion, shows they are affected by another person’s suffering, and takes steps to alleviate that person’s suffering. general practice that area of…
bad news ‘any news that drastically and negatively alters the patient’s view of her or his future’ (Buckman, 1984). It is only the patient, client or carer who can make…
uncertainty the sense of not knowing what will happen next. situation awareness the kind of awareness that a person may have of their surrounding context, including people, processes and objects….
critically ill in such a state of health as to need ongoing medical and nursing attention, and likely to rely on medical technologies. grief the sorrowful feelings experienced when our…
teamwork a way of working that involves ‘listening and constructively responding to points of view expressed by others, giving others the benefit of the doubt, providing support to those who…
shared decision-making the interaction process between the healthcare practitioner and the patient who come together to devise treatment plans. Shared decision-making becomes possible when there is mutual listening and shared…
mental health psychological well-being. respect positive attitude towards another. It involves granting another person the right to be who they want to be, and say and think what they want…
cognitive impairment communication, attention, memory, thinking and problem-solving difficulties usually associated with dementia and delirium. At present, these large numbers mean that more than half of all people living in…
end-of-life care care provided when a person and their family are living with a life-limiting illness and its effects. A focus on end-of-life communication is important for other reasons too….
patient-centred putting the needs of the patient at the centre of processes and priorities. Communication in this setting is further complicated by the fact that GPs are generalists. That is,…
