22. People with particular conditions CHAPTER OBJECTIVES Upon completing this chapter, students should be able to apply knowledge and consolidate the required skills to communicate effectively with people with particular…
21. People in particular roles CHAPTER OBJECTIVES Upon completing this chapter, students should be able to apply knowledge and consolidate the required skills to communicate effectively with people in particular…
20. People in particular stages of the lifespan CHAPTER OBJECTIVES Upon completing this chapter, students should be able to apply knowledge and consolidate the required skills to communicate effectively with…
19. People experiencing strong emotions CHAPTER OBJECTIVES Upon completing this chapter, students should be able to apply knowledge and consolidate the required skills to communicate effectively with people experiencing strong…
18. Remote communication CHAPTER OBJECTIVES Upon completing this chapter, students should be able to • Define and discuss remote communication • List types of remote communication typically used in the…
17. Misunderstandings and communication CHAPTER OBJECTIVES Upon completing this chapter, students should be able to • Define and explain a misunderstanding • Explain the factors contributing to understanding • Describe…
16. Communicating with indigenous peoples CHAPTER OBJECTIVES Upon completing this chapter, students should be able to • Appreciate the importance of using terms appropriately when communicating with indigenous peoples •…
14. Conflict and communication CHAPTER OBJECTIVES Upon completing this chapter, students should be able to • Recognise the mutual benefits of communicating appropriately during conflict • Identify the typical causes…
13. Stereotypes, judgement and communication CHAPTER OBJECTIVES Upon completing this chapter, students should be able to • Understand and recognise stereotypical judgement • Account for the effect of stereotypical judgement…
12. Non-verbal communication CHAPTER OBJECTIVES Upon completing this chapter, students should be able to • Explain and give examples of non-verbal communication • Discuss the significance of non-verbal communication •…
