Chapter 2. Operations management: the search for value in healthcare organisation and performance Sandra Leggat Introduction If corporations have glass ceilings, then hospitals have concrete floors. What happens above in…
Chapter 8. Integrating performance: linking healthcare domains Marc Berg, Wim Schellekens and Cé Bergen Introduction The US Institute of Medicine reports ‘To Err is Human’ and ‘Crossing the Quality Chasm’…
Chapter 12. The changing dynamic of policy and practice in Australian healthcare Christine Jorm, Margaret Banks and Sara Twohill Introduction Managing clinical work to achieve the best possible quality of…
Chapter 9. Quality and patient safety: How do we get there from here? Rebecca Warburton Introduction This chapter is about prioritising action to improve quality and safety in healthcare. The…
Chapter 4. Producing health Tanya Claridge and Gary Cook Introduction Healthcare economies worldwide are subject to the pressure of rapid advancements and adoption of new technologies and treatments. This is…
Chapter 5. Putting the patient in the middle: managing chronic illness across organisational boundaries Hannele Kerosuo Introduction Public sector organisations, including healthcare organisations, operate within multiple sets of co-existing organisational,…
Chapter 11. Managing risks to patient safety in clinical units Alan Merry Introduction Unintended harm to patients from failures in healthcare is now recognised as a public health problem of…
Chapter 1. Managing clinical processes: objectives, evidence and context Roslyn Sorensen and Rick Iedema Introduction Good health is important to individuals and to national economies (Suhrcke et al 2006). Without…
Chapter 7. Co-producing care Rick Iedema, Roslyn Sorensen, Christine Jorm and Donella Piper Introduction There is a shift in the role patients play in their healthcare. While the body of…
Chapter 6. The collectivity of healthcare: multidisciplinary team care Eileen Willis, Judith Dwyer and Sandra Dunn Introduction This chapter examines the concept of multidisciplinary team care (MTC), drawing on broader…
