3. Getting started
CHAPTER 3. Getting startedrapport and agendas In this chapter: • Introduction • Establishing rapport • Setting the agenda • Strategy 1. Multiple behaviors – agenda-setting • Strategy 2. Single behavior…
2. Principles
CHAPTER 2. Principles In this chapter: • Introduction • The spirit of this approach • The consulting style • Change is a journey, not an event • Importance and confidence…
4. Assessing importance, confidence and readiness
CHAPTER 4. Assessing importance, confidence and readiness In this chapter: • Introduction • Scaling questions; a strategy for a more structured approach • A more conversational approach • What to…
5. Exploring importance and building confidence
CHAPTER 5. Exploring importance and building confidence In this chapter: • Introduction • Five strategies for exploring importance • A case example of exploring importance • Five strategies for building…
6. Exchanging information
CHAPTER 6. Exchanging information In this chapter: • Introduction • Two strategies for exchanging information • A case example of exchanging information • How does information relate to importance and…
7. Reducing resistance
CHAPTER 7. Reducing resistance In this chapter: • Introduction • Three traps to avoid • Three strategies for reducing resistance • A case example of reducing resistance • Conclusion Figure…
8. Ending the consultation
CHAPTER 8. Ending the consultation In this chapter: • Introduction • Patient not ready to change • Patient still unsure • Patient ready to change • How do I know…
1. Introduction
CHAPTER 1. Introduction Have you ever been frustrated trying to help a patient like Mrs. Burns? Mrs. Burns has had heart problems in the past and gets very anxious when…
12. Example of a consultation
CHAPTER 12. Example of a consultation Providing a case example carries risks, none more so than the idea that there is one ideal way of proceeding. The aim here is…
11. Calls from the consulting room
CHAPTER 11. Calls from the consulting room In this chapter: • Listening a little, helping a lot • Your emotions • Some patients like to be told what to do…
