The role of the law in communicating patient safety
law legislation (enacted by Australian parliaments) and case law (law made by judges hearing a case). patient safety incident ‘an event or circumstance that could have resulted, or did result,…
Communicating in emergency care
Practice example 5.13 N4: G’day [to D1]. D1: G’day Elizabeth, my name’s Fred. P: Elizabeth. D1: I’m one of the doctors. P: Alan [N4’s name], Fred, I’m learning. N4: You…
Communicating empathy in the face of pain and suffering
empathy a mental state whereby a person, experiencing compassion, shows they are affected by another person’s suffering, and takes steps to alleviate that person’s suffering. general practice that area of…
A brief history of communication in health care
medicalisation how human problems are increasingly framed within a medical framework. That is, problems are given a medical (rather than a social, cultural or educational) diagnosis and response. Finally we…
Communicating bad news: bad news for the patient
bad news ‘any news that drastically and negatively alters the patient’s view of her or his future’ (Buckman, 1984). It is only the patient, client or carer who can make…
Taking the heat in critical situations: being aware, assertive and heard
uncertainty the sense of not knowing what will happen next. situation awareness the kind of awareness that a person may have of their surrounding context, including people, processes and objects….
Intra- and interprofessional communication
teamwork a way of working that involves ‘listening and constructively responding to points of view expressed by others, giving others the benefit of the doubt, providing support to those who…
Communicating in intensive care
critically ill in such a state of health as to need ongoing medical and nursing attention, and likely to rely on medical technologies. grief the sorrowful feelings experienced when our…
Improving care by listening: care communication and shared decision-making
shared decision-making the interaction process between the healthcare practitioner and the patient who come together to devise treatment plans. Shared decision-making becomes possible when there is mutual listening and shared…
Therapeutic communication with people experiencing mental illness
mental health psychological well-being. respect positive attitude towards another. It involves granting another person the right to be who they want to be, and say and think what they want…
