Communicating with Older Adults



Communicating with Older Adults


Theris A. Touhy



A STUDENT SPEAKS


During the years I worked as a food server I grew accustomed to waiting on older people. They can’t always read the menu, they complain that the lighting in the restaurant is too low, they like their dinner experience to be slower, they can’t find their silver when they need it, the soup is never hot enough and the cup of coffee is never full enough. They would yell at me because they could not hear me. It used to make me mad, but now I understand they are just real people experiencing growing old. Yes, they may have problems like losing some of their senses and other physical changes, but in actuality they are the same as me.


Debbie, age 27


AN ELDER SPEAKS


One of the great frustrations is the matter of eyesight. One can get used to large print and hope for black letters on white paper but why do modern publishers seem to prefer the shiny, slick off-white paper and pale ink in minuscule print? And, my new prescription glasses have not restored my ability to cut my own toenails without danger of wounding myself. I find myself wishing for some treatment for incipient cataracts. Please, researchers, let’s get rid of this scourge of the elderly.


Lyn, age 85



imagehttp://evolve.elsevier.com/Ebersole/TwdHlthAging


Communication is the single most important capacity of human beings, the ability that gives us a special place in the animal kingdom. Little is more dehumanizing than the inability to communicate effectively and engage in social interaction with others. The need to communicate, to be listened to, and to be heard does not change with age or impairment. Meaningful communication and active engagement with society contributes to healthy aging and improves an older adult’s chances of living longer, responding better to health care interventions, and maintaining optimal function (Rowe and Kahn, 1998; Williams, 2006; Williams et al., 2008; Herman and Williams, 2009; Levy, 2009; Levy et al., 2009a,b; VanLeuven, 2010).


For some older people, opportunities for social interaction may be more limited as a result of loss of family and friends, illnesses and hearing, vision, and cognitive impairment. The ageist attitudes of the public, as well as health professionals, also present barriers to communicating effectively with older people. Good communication skills are the basis for accurate assessment, care planning, and the development of therapeutic relationships between the nurse and the older person.


This chapter discusses the effect of health professionals’ attitudes toward aging on their communication with older people; communication skills essential to therapeutic interaction with older adults; diseases of the eye and ear; screening, health education and treatment of eye diseases to prevent unnecessary vision loss; adaptation of communication for older adults with vision and hearing impairments, inadequate health literacy, speech or language disorders, and cognitive impairment. The significance of the life story, reminiscence, and life review, and communication with groups of elders, are also included in this chapter.



Ageism and Communication


Beliefs in myths and stereotypes about older adults and ageist attitudes can interfere with the ability to communicate effectively. For example, if the nurse believes that all older people have memory problems, or are unable to learn or process information, he or she will be less likely to engage in conversation, provide appropriate health information, or treat the person with respect and dignity. Ageism, a term coined by Robert Butler (1969), the first director of the National Institute on Aging (Bethesda, MD), is the systematic stereotyping of, and discrimination against, people because they are old, just as racism and sexism accomplish this with skin color and gender. Ageism will affect us all if we live long enough. Although ageism is found cross-culturally, it is essentially prevalent in the United States where aging is viewed with depression, fear, and anxiety (International Longevity Center, 2006).


Ageist attitudes, as well as myths and stereotypes about aging, can be detrimental to older people. On the other hand, holding a positive self-perception of aging can contribute to a longer life span. The survival advantage of a more positive self-perception of aging can add 7.5 years to the life span and contributes more to added years of life than low body mass index, no smoking history, and exercise (Levy et al., 2002). While older people, collectively, have often been seen in negative terms, a most striking change in attitudes toward aging has occurred in the past 25 years. Undoubtedly, this will continue to change as the baby boomers reach retirement age. The impact of media presentation is enormous, and it is gratifying to see robust images of aging; fewer older people are portrayed as victims or as those to be pitied, shunned, or ridiculed by virtue of achieving old age.


Ageism affects health professionals as well and, with few exceptions, studies of attitudes of health professional students toward aging reflect negative views. Examples of the effect of ageism include the few number of students who choose to work in the field of aging, and the lack of education of health professionals in the care of older people, even though the majority of their patients are older adults. It is important for nurses who care for older people to be aware of their own attitudes and beliefs about aging and the effect of these attitudes on communication and care provision. Enhancing one’s interpersonal communication skills is the foundation for therapeutic interactions with older adults.



Elderspeak


Elderspeak is a form of ageism in which younger people alter their speech, based on the assumption that all older people have difficulty understanding and comprehending (Touhy and Williams, 2008). It is especially common in communication between health care professionals and older adults in hospitals and nursing homes, but occurs in non–healthcare settings as well (Williams et al., 2003, 2004,2008; Williams, 2006; Williams and Tappen, 2008; Herman and Williams, 2009). Elderspeak is similar to “baby talk,” which is often used to talk to very young children (Box 6-1).



Nurses may not be aware that they are using elderspeak, but research has shown that use of this form of speech is patronizing and conveys messages of dependence, incompetence, and control (Williams, 2006; Williams et al., 2008). Some features of elderspeak (speaking more slowly, repeating, or paraphrasing) may be beneficial in communication with older people with dementia, and further research is needed. Other examples of communication that conveys ageist attitudes are ignoring the older person and talking to family and friends as if the person were not present, and limiting interaction to task-focused communication only (Touhy and Williams, 2008).



Therapeutic Communication with Older Adults


Basic communication strategies that apply to all situations in nursing, such as attentive listening, authentic presence, nonjudgmental attitude, cultural competence, clarifying, giving information, seeking validation of understanding, keeping focus, and using open-ended questions, are all applicable in communicating with older adults. Basically, elders may need more time to give information or answer questions simply because they have a larger life experience to draw from. Sorting through thoughts requires intervals of silence, and therefore listening carefully without rushing the elder is important. Word retrieval may be slower, particularly for nouns and names.


Open-ended questions are useful but difficult for some elders. Those who wish to please, especially when feeling vulnerable or somewhat dependent, may wonder what it is you want to hear rather than what it is they would like to say. Communication that is most productive will initially focus on the issue of major concern to the elder, regardless of the priority of the nursing assessment. When using closed questioning to obtain specific information, be aware that the elder may feel on the spot and thus the appropriate information may not be immediately forthcoming. This is especially true when asking questions to determine mental status. The elder may develop a mental block because of anxiety or feel threatened if questions are asked in a quizzing or demeaning manner. Older people may be reluctant to disclose information for fear of the consequences. For example, if they are having problems remembering things or are experiencing frequent falls, sharing this information may mean that they might have to leave their home and move to a more protective setting.


When communicating with individuals in a bed or wheelchair, position yourself at their level rather than talking over a side rail or standing above them. Pay attention to their gaze, gestures, and body language, and the pitch, volume, and tone of their voice to help you understand what they are trying to communicate. Thoughts unstated are often as important as those that are verbalized. You may ask, “What are you thinking about right now?” Clarification is essential to ensure that you and the elder have the same framework of understanding.


Many generational, cultural, and regional differences in speech patterns and idioms exist. Frequently seek validation of whatever you think you heard. If you tend to speak quickly, particularly if your accent is different from the elder’s, try to slow down and give the person time to process what you are saying.



Communicating with Older Adults with Sensory Impairments


Sensory impairments, such as hearing and vision deficits, place older people at risk for communication difficulties. We rely on our senses to perceive the environment and to enjoy the pleasures of life. Gerontological nurses need to have special knowledge and skills to promote effective communication with older people who have these deficits. This section describes adaptations to enhance communication with elders with hearing and vision impairments.



Hearing Impairment




Although both vision and hearing impairment significantly affect all aspects of life, Oliver Sacks (1989), in his book Seeing Voices, presents a view that blindness may in fact be less serious than loss of hearing. Hearing loss interferes with communication with others and the interactional input that is so necessary to stimulate and validate. One elderly man said that a great annoyance of hearing loss is in the subtle aspects of living with a partner, who most probably has a hearing loss as well. “You must often repeat what you say, and in lovemaking, whispering sweet words becomes a gesture for yourself alone.” Helen Keller was most profound in her expression: “Never to see the face of a loved one nor to witness a summer sunset is indeed a handicap. But I can touch a face and feel the warmth of the sun. But to be deprived of hearing the song of the first spring robin and the laughter of children provides me with a long and dreadful sadness” (Keller, 1902).


Hearing loss is the third most prevalent chronic condition in older Americans and the foremost communicative disorder of older adults. The prevalence of hearing loss is 90% in those older than 80 years. Hearing loss is a common condition in middle-aged adults as well. Estimates are that 20.6% of adults aged 48 to 59 years have impaired hearing. A recent study suggests that cardiovascular disease risk factors may be important correlates of age-related auditory dysfunction. Hearing loss may not be an inevitable part of aging and if detected early, it may be a preventable chronic disease because the same healthy lifestyle changes that improve cardiovascular health may also prevent or delay hearing loss (University of Wisconsin School of Medicine and Public Health, 2011). In all age groups, men are more likely than women to be hearing-impaired.


Hearing loss diminishes quality of life and is associated with multiple negative outcomes including decreased function, miscommunication, depression, falls, loss of self-esteem, safety risks, and cognitive decline (Wallhagen and Pettengill, 2008). Hearing impairment increases feelings of isolation and may cause older adults to become suspicious or distrustful or to display feelings of paranoia. Because older persons with a hearing loss may not understand or respond appropriately to conversation, they may be inappropriately diagnosed with dementia. Older people may be initially unaware of hearing loss because of the gradual manner in which it develops (Box 6-2). The Better Hearing Institute (Washington DC) provides an online hearing test for older adults who want to check their own hearing (see http://www.betterhearing.org/hearing_loss/online_hearing_test/index.cfm).



Hearing impairment is underdiagnosed and undertreated in older people. Although screening for hearing impairment and appropriate treatment are considered an essential part of primary care for older adults, it is rarely done. A single question—Do you feel you have a hearing loss?—has been shown to have reasonable sensitivity and specificity for hearing impairment (Schumm et al., 2009). Findings of a study performed in 2008 (Box 6-3) suggest that hearing loss is “an overlooked geriatric syndrome in primary care settings—an assessment gap that can have significant negative consequences” (Wallhagen and Pettengill, 2008, p. 41).



BOX 6-3


image Research Highlights


Hearing Impairment: Significant but Underassessed in Primary Care Settings


A study (Wallhagen and Pettengill, 2008) explored whether primary care providers ever screened older adults for or asked about hearing loss and what effects the lack of inquiry or follow-up may have had on the older adults and their communication partners.


Ninety-one older adults (over 60 years of age) with currently untreated hearing impairment were recruited from 19 different sites—clinics or centers that performed hearing evaluations or provided seminars on hearing loss. Interviews, assessment of subjective hearing impairment based on the Hearing Handicap Inventory for the Elderly (HHIE); subjective rating of the emotional and social impact of hearing loss; and audiograms were used in the study to assess hearing and related interventions.


Of the participants, 85% reported that their primary care provider had never asked about their hearing or provided screening for hearing loss. In fact, 33% had mild hearing loss and 58% had moderate hearing loss. If the provider did ask about hearing loss, the participants were the ones to bring it up in order to obtain a referral for hearing evaluation. Samples of the narrative data revealed how several providers discounted the importance of hearing loss, and other narratives demonstrated the detrimental effects of unrecognized hearing loss on the individuals affected and their communication partners.


Hearing loss is an overlooked geriatric syndrome—a gap in assessment that can have significant negative consequences. Authors recommend that nurses take a leadership role in making hearing assessment a regular part of nursing evaluation and providing educational information and referrals as appropriate. The HHIE-S is an easy-to-administer screening instrument. A single-item, self-report question about hearing such as “Do you have a hearing problem now?” or “Would you say you have any hearing difficulty?” would be useful in suggesting a referral for additional testing.


Data from Wallhagen M, Pettengill E: Hearing impairment significant but underassessed in primary care settings, Journal of Gerontological Nursing 34:36, 2008.


The screening rate for hearing impairment among older adults is estimated to be as low as 12.9%, and only about 20% of persons with hearing impairments receive hearing aids (Ham et al., 2007; Wallhagen and Pettengill, 2008). Factors associated with lack of hearing aid use include cost, perceived lack of benefit, and denial of hearing loss. Wallhagen (2009) also suggests that the perceived stigma associated with hearing loss and use of hearing aids is another factor that should be examined. The cost of hearing aids is not covered under Medicare and other health plans, but screening for hearing loss is recommended as part of the comprehensive physical for older adults joining Medicare for the first time (Chapter 2).



Types of Hearing Loss


The two major forms of hearing loss are conductive and sensorineural. Sensorineural hearing loss results from damage to any part of the inner ear or the neural pathways to the brain. Presbycusis is a form of sensorineural hearing loss that is related to aging. It is the most common form of hearing loss in the United States. Presbycusis is a bilateral and symmetrical sensorineural hearing loss that also affects the ability to understand speech.


Changes in the middle and inner ear make many elders intolerant of loud noises and incapable of distinguishing among some of the sibilant consonants such as z, s, sh, f, p, k, t, and g. People often raise their voice when speaking to a hearing-impaired person. When this happens, more consonants drop out of speech, making hearing even more difficult. Without consonants, the high-frequency–pitched language becomes disjointed and misunderstood.


Older people with presbycusis have difficulty filtering out background noise and often complain of difficulty understanding women’s and children’s speech and conversations in large groups. The condition progressively worsens with age. The environment is teeming with distracting sounds and noises, such as traffic, television, appliances, crowds, and noisy restaurants and shopping malls. Institutions in which older adults may be patients are also noisy, with many distracting sounds that make communication difficult for sensory and cognitively impaired older adults—intercoms or pagers, clattering equipment, meal and medication carts, and “canned music.”


Use of rapid speech when conversing with an older adult with a hearing impairment will make sounds garbled and unintelligible, and even though the problem is related to presbycusis, it is one that is easily remedied. To gain a better understanding of hearing loss, take the Unfair Hearing Test (Sight & Hearing Association, St. Paul, MN), available at http://www.sightandhearing.org/products/knownoise.asp. Sensorineural hearing loss is treated with hearing aids and, in some cases, cochlear implants.


Conductive hearing loss usually involves abnormalities of the external and middle ear that reduce the ability of sound to be transmitted to the middle ear. Otosclerosis, infection, perforated eardrum, fluid in the middle ear, or cerumen accumulations cause conductive hearing loss. Cerumen impaction is the most common and easily corrected of all interferences in the hearing of older people. Cerumen impaction has been found to occur in 33% of nursing home residents (Hersh, 2010).


Cerumen interferes with the conduction of sound through air in the eardrum. The reduction in the number and activity of cerumen-producing glands results in a tendency toward cerumen impaction. Long-standing impactions become hard, dry, and dark brown. Individuals at particular risk of impaction are African Americans, individuals who wear hearing aids, and older men with large amounts of ear canal tragi (hairs in the ear) that tend to become entangled with the cerumen. When hearing loss is suspected, or a person with existing hearing loss experiences increasing difficulty, it is important first to check for cerumen impaction as a possible cause. If cerumen removal is indicated, it may be removed through irrigation, cerumenolytic products, or manual extraction (Hersh, 2010). Box 6-4 presents a protocol for cerumen removal.



BOX 6-4   Protocol for Cerumen Removal




Note: Do not use a water pick for cerumen removal because water pressure is too high and may damage the ear.



1. Carefully clip and remove hairs in the ear canal.


2. Instill a softening agent such as slightly warm mineral oil 0.5 to 1 ml twice daily or ear drops such as Cerumenex, Debrox, or Murine ear drops for several days until wax becomes softened. Allergic reactions to Cerumenex have been noted if used for longer than 24 hours.


3. Protect clothing and linens from drainage of oil or wax by placing a small cotton ball in each external ear canal.


4. When irrigating the ear, use a hand-held bulb syringe, 2- to 4-ounce plastic syringe, or otologic syringe (20- to 50-ml syringe equipped with an Angiocath rather than a needle) with emesis basin under the ear to catch drainage; tip the client’s head to the side being drained.


5. Use a solution of 3 ounces of 3% hydrogen peroxide in a quart of water warmed to 98° to 100° F; if the client is sensitive to hydrogen peroxide, use sterile normal saline.


6. Place towels around the client’s neck; empty the emesis basin frequently, observing for residue from the ear; keep the client dry and comfortable; do not inject air into the client’s ear or use high pressure when injecting fluid.


7. If the cerumen is not successfully washed out, begin the process again of instilling a softening agent for several days.



Tinnitus


Tinnitus is defined as the perception of sound in one or both ears or in the head when no external sound is present. It is often referred to as “ringing in the ears” but may also manifest as buzzing, hissing, whistling, cricket chirping, bells, roaring, clicking, pulsating, humming, or swishing sounds. The sounds may be constant or intermittent and are more acute at night or in quiet surroundings. The most common type is high-pitched tinnitus with sensorineural loss; less common is low-pitched tinnitus with conduction loss such as is seen in Meniere’s disease.


Tinnitus generally increases over time. It is a condition that afflicts many older people and can interfere with hearing, as well as become extremely irritating. It is estimated to occur in nearly 11% of elders with presbycusis. Approximately 50 million people in the United States have tinnitus and about 2 million are so seriously debilitated that they cannot function on a “normal,” day to day basis The incidence of tinnitus peaks between ages 65 and 74 and is higher in men than in women; in men, the incidence seems to decrease after this age. Tinnitus is a growing problem for America’s military personnel and is the leading cause of service-connected disability of veterans returning from Iraq or Afganistan (American Tinnitus Association, 2010).


The exact physiological cause or causes of tinnitus are not known but there are several likely factors that are known to trigger or worsen tinnitus. Exposure to loud noises is the leading cause of tinnitus and the exposure can damage and destroy cilia in the inner ear. Once damaged, they cannot be renewed or replaced. See http://www.ata.org/for-patients/at-risk#Loud for a video of ways to mitigate noise exposure. Other possible causes of tinnitus include head and neck trauma, certain types of tumors, cerumen build-up, jaw misalignment, cardiovascular disease, and ototoxicity from medications. More than 200 prescription and nonprescription medications list tinnitus as a potential side effect, aspirin being the most common.




Interventions


Some persons with tinnitus will never find the cause; for others the problem may arbitrarily disappear. Hearing aids can be prescribed to amplify environmental sounds to obscure tinnitus, and there is a device that combines the features of a masker and a hearing aid, which emits a competitive but pleasant sound that distracts from head noise. Therapeutic modes of treating tinnitus include transtympanal electrostimulation, iontophoresis, biofeedback, tinnitus masking with alternative sound production (white noise), dental treatment, cochlear implants, and hearing aids. Some have found hypnosis, cognitive behavioral therapy, acupuncture, chiropractic, naturopathic, allergy, or drug treatment to be effective.


Nursing actions include discussions with the client regarding times when the noises are most irritating and having the person keep a diary to identify patterns. There is some evidence that caffeine, alcohol, cigarettes, stress, and fatigue may exacerbate the problem. Assess medications for possibly contributing to the problem. Discuss lifestyle changes and alternative methods that some have found effective. Also, refer clients to the American Tinnitus Association for research updates, education, and support groups.



Interventions to Enhance Hearing


Hearing Aids


A hearing aid is a personal amplifying system that includes a microphone, an amplifier, and a loudspeaker. There are numerous types of hearing aids. The behind-the-ear hearing aid looks like a shrimp and fits around and behind the ear. It is less commonly used now than the small, in-the-ear aid, which fits in the concha of the ear (Figure 6-1). The appearance and effectiveness of hearing aids have greatly improved, and many can be programmed to meet specific needs. Most individuals can obtain some hearing enhancement with a hearing aid.



Although hearing aids generally improve hearing by about 50%, they do not correct hearing deficits. It is important that hearing-impaired elders understand that the goal of hearing aid use is to improve communication and quality of life, not to restore normal hearing.


Hearing aids necessitate a period of adjustment and training in correct use. In most states, the purchase of a hearing aid comes with a 30-day trial during which the purchase price is totally refundable. The investment in a good hearing aid is considerable, and a good fit is critical. Before a hearing aid can be purchased, medical clearance must be obtained from a physician. Hearing aids can range in price from about $500 to several thousand dollars, depending on the technology. Batteries are changed every 1 to 2 weeks, adding to overall costs. The cost of hearing aids is not usually covered by health insurance or Medicare.


It is important for nurses in hospitals and nursing homes to be knowledgeable about the care and maintenance of hearing aids. Many older people experience unnecessary communication problems when in the hospital or nursing home because their hearing aids are not inserted and working properly, or are lost. Box 6-5 presents suggestions for the use and care of hearing aids.



BOX 6-5


The Use and Care of Hearing Aids



Hearing Aid Use




• Initially, wear the aid for 15 to 20 minutes per day.


• Gradually increase the wearing time to 10 to 12 hours.


• Be patient and realize that the process of adaptation is difficult but ultimately will be rewarding.


• Make sure your fingers are dry and clean before handling hearing aids. Use a soft dry cloth to wipe your hearing aids.


• Each day, remove any earwax that has built up on the hearing aids. Use a soft brush to clean difficult-to-reach areas.


• Insert the aid with the canal portion pointing into the ear; press and twist until snug.


• Turn the aid slowly to one-third to one-half volume.


• A whistling sound indicates incorrect ear-mold insertion or that the aid is in the wrong ear.


• Adjust the volume to a level for talking at a distance of 1 yard.


• Do not wear the aid when using a hair dryer or when swimming or taking a shower or bath.


• Note that fine particles of hair spray or make-up can obstruct the microphone component of the hearing aid.



Care of the Hearing Aid




• Insert and remove your hearing aid over a soft surface. When inserting or removing the battery, work over a table or countertop or soft surface.


• Insert the battery when the hearing aid is turned off.


• Store the hearing aid in a marked container in a safe place when not in use; remove the batteries.


• Batteries last 1 week with daily wearing of 10 to 12 hours.


• Common problems include a switch that is turned off, a clogged ear mold, a dislodged battery, and twisted tubing between the ear mold and aid.


• Ear molds need replacement every 2 or 3 years.


• Check the ear molds for rough spots that will irritate the ear.


• If sound is not loud enough, check for the following: Need new battery? Sound channel blocked? Aid turned off? Volume set too low? Battery door not closed? Hearing aid loose?


• Check the battery by turning the hearing aid on, turning up the volume, cupping your hand over the ear mold, and listening. A constant whistling sound indicates that the battery is functioning. A weak sound may indicate that the battery is losing power and needs replacement.



Adams-Wendling L, Pimple C: Evidence-based guideline: nursing management of hearing impairment in nursing facility residents, Journal of Gerontological Nursing 34:9, 2008.



Cochlear Implants


Cochlear implants are increasingly being used for older adults who are profoundly deaf as a result of sensorineural hearing loss. A cochlear implant is a small, complex electronic device that consists of an external portion that sits behind the ear and a second portion that is surgically placed under the skin (Figure 6-2). Unlike hearing aids that magnify sounds, the cochlear implant bypasses damaged portions of the ear and directly stimulates the auditory nerve. Hearing through a cochlear implant is different from normal hearing and takes time to learn or relearn. For persons whose hearing loss is so severe that amplification is of little or no benefit, the cochlear implant is a safe and effective method of auditory rehabilitation. Most insurance plans cover the cochlear implant procedure. The transplant carries some risk because the surgery destroys any residual hearing that remains. Therefore, cochlear implant users can never revert to using a hearing aid. Individuals with cochlear implants need to be advised not to undergo magnetic resonance imaging (MRI), and the U.S. Food and Drug Administration advises such individuals “not to even be close to a MRI unit since it may dislodge the implant or demagnetize its internal magnet” (Wallhagen et al., 2006, p. 47).




Assistive Listening and Adaptive Devices


Assistive listening devices (also called personal listening systems) should be considered as an adjunct to hearing aids or used in place of hearing aids for people with hearing impairment. These devices are available commercially and can be used to enhance face-to-face communication and to better understand speech in large rooms such as theaters, to use the telephone, and to listen to television. Examples of assistive listening and adaptive devices include text messaging devices for telephones and closed-caption television, now required on all televisions with screens 13 inches and larger. Alerting devices, such as vibrating alarm clocks that shake the bed or activate a flashing light, and sound lamps that respond with lights to sounds, such as doorbells and telephones, are also available. Assistive devices, such as personal amplifiers, that amplify sound and send it to the user’s ears through earphones, clips, or headphones, are helpful in health care situations in which accurate communication and privacy are essential.


Any facility that receives financial aid from Medicare is required by the Americans with Disabilities Act to provide equal access to public accommodations. This includes access to sign language interpreters, telecommunication devices for the deaf (TDDs), and flashing alarm systems. Nurses working in these facilities should be able to obtain appropriate devices to improve communication with hearing-impaired individuals.



Promoting Healthy Aging: Implications for Gerontological Nursing


Hearing impairment is common among older adults and significantly affects communication, function, safety, and quality of life. Inadequate communication with older adults with hearing impairment can also lead to misdiagnosis and affect adherence to a medical regimen. The gerontological nurse must be able to assess hearing ability and use appropriate communication skills and devices to help older adults minimize or even avoid problems. The Hartford Institute for Geriatric Nursing (New York, NY) Try This series provides guidelines for hearing screening (see http://consultgerirn.org/uploads/File/trythis/try_this_12.pdf). An evidence-based guideline for nursing management of hearing impairment in nursing facility residents is also available (Adams-Wendling and Pimple, 2008). Box 6-6 presents communication strategies for elders with hearing impairment.



BOX 6-6


Communication Strategies for Elders with Hearing Impairment




• Never assume hearing loss is from age until other causes are ruled out (infection, cerumen buildup).


• Inappropriate responses, inattentiveness, and apathy may be symptoms of a hearing loss.


• Face the individual, standing or sitting at the same level, and don’t turn away to face a computer when speaking.


• Gain the individual’s attention before beginning to speak. Look directly at the person at eye level before starting to speak.


• Determine whether hearing is better in one ear than the other, and position yourself appropriately.


• If a hearing aid is used, make sure it is in place and that the batteries are functioning.


• Ask the patient or family what helps the person to hear best.


• Keep your hands away from your mouth and project your voice by controlled diaphragmatic breathing.


• Do not turn away while speaking.


• Avoid conversations in which the speaker’s face is in glare or darkness; orient the light on the speaker’s face.


• Careful articulation and moderate speed of speech are helpful.


• Lower your tone of voice, use a moderate speed of speech, and articulate clearly.


• Label the chart, note on the intercom button, and inform all caregivers that the patient has a hearing impairment.


• Use nonverbal approaches: gestures, demonstrations, visual aids, and written materials.


• Pause between sentences or phrases to confirm understanding.


• Restate with different words when you are not understood.


• When changing topics, preface the change by stating the topic.


• Reduce background noise (e.g., turn off television, close door).


• Use assistive listening devices such as a personal amplifier.


• Verify that the information being given has been clearly understood. Be aware that the person may agree to everything and appear to understand what you have said even when he or she did not hear you (listener bluffing).


• Share resources for the hearing-impaired and refer as appropriate.


From Adams-Wendling L, Pimple C: Evidence-based guideline: nursing management of hearing impairment in nursing facility residents, Journal of Gerontological Nursing 34:9, 2008.



Vision Impairment


Blindness and visual impairment are among the 10 most common causes of disability in the United States and are associated with shorter life expectancy and lower quality of life. Visual impairment (low vision) is generally defined as a Snellen chart reading of worse than 20/40 but better then 20/200. Legal blindness is defined as a reading equal to or worse than 20/200.


For older adults, visual problems have a negative impact on quality of life, equivalent to that of life-threatening conditions such as heart disease and cancer. The leading causes of visual impairment are diseases that are common in older adults: age-related macular degeneration (AMD), cataract, glaucoma, diabetic retinopathy, and optic nerve atrophy. Vision loss is becoming a major public health problem and is projected to increase substantially with the aging of the population (National Eye Institute, 2010a).


Vision loss from eye disease is a global concern, particularly in the developing countries, where 90% of the world’s blind individuals live. Estimates are that more than 75% of the world’s blindness is preventable or treatable. Vision 2020 is a global initiative for the elimination of avoidable blindness, launched jointly by the World Health Organization (WHO) and the International Agency for the Prevention of Blindness (http://v2020.org/default.asp).


Older adults represent the vast majority of the visually impaired population. More than two-thirds of those with visual impairment are over age 65. Although there are no gender differences in the prevalence of vision problems in older adults, there are more visually impaired women than men because, on average, women live longer than men. Racial and cultural disparities in vision impairment are significant. African Americans are twice as likely to be visually impaired than are white individuals of comparable socioeconomic status, and Hispanics also have a higher risk of visual complications than the white population. A recent survey conducted in the United States reported that among all racial and ethnic groups participating in the survey, Hispanic respondents reported the lowest access to eye health information, knew the least about eye health, and were the least likely to have their eyes examined (National Eye Institute, 2008).


Estimates of visual impairment among nursing home residents range anywhere from 3 to 15 times higher than for adults of the same age living in the community (Owsley et al., 2007). A study examining the effect of visual impairment among nursing home residents with Alzheimer’s disease reported that one in three were not using or did not have glasses that were strong enough to correct their vision. They had either lost their glasses or broken them, had prescriptions that were no longer adequate, or were too cognitively impaired to ask for help (Koch et al., 2005). Routine eye care is sorely lacking in nursing homes and is related to functional decline, decreased quality of life, and depression (Owsley et al., 2007).


Because visual impairment affects most daily activities, such as driving, reading, maneuvering safely, dressing, cooking, and social activities, assessing the effect of vision changes on functional abilities, safety, and quality of life is most important. Decreased vision has also been found to be a significant risk factor for falls. Results of one study (Rogers and Langa, 2010) suggested that untreated poor vision is associated with cognitive decline, particularly Alzheimer’s disease. Certain signs and behaviors of visual problems that should alert the nurse to action are noted in Box 6-7.



A new program focused on vision and aging has been developed by The National Eye Health Education Program (NEHEP) of the National Eye Institute. The program provides health professionals with evidence-based tools and resources that can be used in community settings to educate older adults about eye health and maintaining healthy vision (www.nei.nih.gov/SeeWellToolkit). The program emphasizes the importance of annual dilated eye examinations for anyone over 50 years of age and stresses that eye diseases often have no warning signs or symptoms, so early detection is essential. Clearly, prevention and treatment of eye diseases is an important priority for nurses and other health care professionals.



Diseases of the Eye


Glaucoma


Glaucoma is a leading cause of blindness and visual impairment in the United States, affecting as many as 2.2 million people. An additional 2 million are unaware they have the disease. There are no symptoms of glaucoma in the early stages of the disease. Types of glaucoma include: congenital glaucoma, primary open-angle glaucoma, low tension or normal tension glaucoma, secondary glaucoma (complication of other medical conditions), and acute angle-closure glaucoma, which is an emergency. The etiology of glaucoma is variable and often unknown.However, when the natural fluids of the eye are blocked by ciliary muscle rigidity and the buildup of pressure, damage to the optic nerve occurs. Glaucoma can be bilateral, but it more commonly occurs in one eye.


Open-angle glaucoma accounts for about 80% of cases and is asymptomatic until very late in the disease, when there is a noticeable loss in visual fields. However, if detected early, glaucoma can usually be controlled and serious vision loss prevented. Signs of glaucoma can include headaches, poor vision in dim lighting, increased sensitivity to glare, “tired eyes,” impaired peripheral vision, a fixed and dilated pupil, and frequent changes in prescriptions for corrective lenses. Figure 6-3, A shows normal vision and Figure 6-3 B illustrates the effects of glaucoma on vision.



An acute attack of angle-closure glaucoma is characterized by a rapid rise in intraocular pressure (IOP) accompanied by redness and pain in and around the eye, severe headache, nausea and vomiting, and blurring of vision. It occurs when the path of the aqueous humor is blocked and intraocular pressure builds up to more than 50 mm Hg. If untreated, blindness can occur in two days. An iridectomy, however, can ease pressure. Many drugs with anticholinergic properties including antihistamines, stimulants, vasodilators, clonidine, and sympathomimetics, are particularly dangerous for patients predisposed to angle-closure glaucoma. Older people with glaucoma should be counseled to review all medications, both over-the-counter and prescribed, with their primary care provider.


Low tension or normal tension glaucoma is a type of glaucoma that also occurs in older adults. In this type, intraocular pressure is within normal range but there is damage to the optic nerve and narrowing of the visual fields. The cause is unknown, but risk factors include a family history of any kind of glaucoma, Japanese ancestry, and cardiovascular disease. Management consists of the same medications and surgical interventions that are used for chronic glaucoma (Glaucoma Research Foundation, 2008).


A family history of glaucoma, as well as diabetes, steroid use, and past eye injuries have been noted as risk factors for the development of glaucoma. Age is the single most important predictor of glaucoma, and older women are affected twice as frequently as older men. Among African Americans, glaucoma is the leading cause of blindness. African Americans develop glaucoma at younger ages, and the incidence of the disease is five times more common in African Americans than in whites and fifteen times more likely to cause blindness. Factors contributing to this increased incidence include earlier onset of the disease as compared with other races, later detection of the disease, and economic and social barriers to treatment (National Eye Institute, 2010b).



Screening and Treatment


Adults over the age of 65 should have annual eye examinations, and those with medication-controlled glaucoma should be examined at least every 6 months. Annual screening is also recommended for African Americans and other individuals with a family history of glaucoma who are older than 40. A dilated eye examination and tonometry are necessary to diagnose glaucoma. These procedures can be performed by a primary care provider, optometrist, or a nurse practitioner, who will then refer the person to an ophthalmologist if glaucoma is suspected. Medicare pays for annual screening for glaucoma but only in high-risk patients.


Management of glaucoma involves medications (oral or topical eye drops) to decrease IOP and/or laser trabeculoplasty. Medications lower eye pressure either by decreasing the amount of aqueous fluid produced within the eye or by improving the flow through the drainage angle. Beta blockers are the first-line therapy for glaucoma, and the patient may need combinations of several types of eye drops. When caring for older adults in the hospital or long-term care settings, it is important to obtain a past medical history to determine if the person has glaucoma and to ensure that eye drops are given according to the person’s treatment regimen. Without the eye drops, eye pressure can rise and cause an acute exacerbation of glaucoma (Capezuti et al., 2008). Usually medications can control glaucoma, but laser surgery treatments (trabeculoplasty) may be recommended for some types of glaucoma. Surgery is usually recommended only if necessary to prevent further damage to the optic nerve.



Cataracts


Cataracts are a prevalent disorder among older adults caused by oxidative damage to lens protein and fatty deposits (lipofuscin) in the ocular lens. By age 80, more than half of all Americans either have a cataract or have had cataract surgery. When lens opacity reduces visual acuity to 20/30 or less in the central axis of vision, it is considered a cataract. Cataracts are categorized according to their location within the lens and are usually bilateral. They are virtually universal in the very old but may be only minimally visible, particularly in individuals with pale irises.


Cataracts are recognized by the clouding of the ordinarily clear ocular lens; the red reflex may be absent or may appear as a black area. The cardinal sign of cataracts is the appearance of halos around objects as light is diffused. Other common symptoms include blurring, decreased perception of light and color (giving a yellow tint to most things), and sensitivity to glare. Figure 6-3, C illustrates the effects of a cataract on vision.


The most common causes of cataracts are heredity and advancing age. They may occur more frequently and at earlier ages in individuals who have been exposed to excessive sunlight, have poor dietary habits, diabetes, hypertension, kidney disease, eye trauma, or history of alcohol intake and tobacco use. Cataracts are more likely to occur after glaucoma surgery or other types of eye surgery. There is some evidence that a high dietary intake of lutein and zeaxanthin, compounds found in yellow or dark leafy vegetables, as well as intake of vitamin E from food and supplements, appears to lower the risk of cataracts in women. Further research is indicated (Moeller et al, 2008).


When visual acuity decreases to 20/50 and the cataract affects safety or quality of life, surgery is recommended. Cataract surgery is the most common surgical procedure performed in the United States. Most often, cataract surgery involves only local anesthesia and is one of the most successful surgical procedures, with 95% of patients reporting excellent vision after surgery. The surgery involves removal of the lens and placement of a plastic intraocular lens (IOL). If the plastic lens is not inserted, the patient may wear a contact lens or glasses. This is not commonly done because the older adult may have difficulty placing and removing the contact lens, and the glasses would be very thick. Cataract surgery is performed with local anesthesia on an outpatient basis, and the procedure has greatly improved with advances in surgical techniques.


Nursing interventions when caring for the person experiencing cataract surgery include preparing the individual for significant changes in vision and adaptation to light and insuring that the individual has received adequate counseling regarding realistic postsurgical expectations. Postsurgical teaching includes covering the need to avoid heavy lifting, straining, and bending at the waist. Eye drops may be prescribed to aid healing and prevent infection. If the person has bilateral cataracts, surgery is performed first on one eye with the second surgery on the other eye a month or so later to ensure healing.


Although race is not a factor in cataract formation, racial disparities exist in cataract surgery in the United States, with African-American Medicare recipients only 60% as likely as whites to undergo cataract surgery (Miller, 2008; Wilson and Eezzuduemhoi, 2005). Cataracts are of even greater concern in Africa and Asia and account for at least half of the blindness in those countries despite the well known technology that can restore vision at an extremely low cost. Recommendations from Vision 2020 include reducing the backlog of the cataract-blind by increased training of ophthalmic personnel, strengthening of the health care infrastructure, and provision of needed surgical supplies in these countries (www.who.int/ncd/vision2020_actionplan/documents/V2020priorities.pdf2004).


Unfortunately, cataracts and other related eye diseases such as maculopathy, diabetic retinopathy, or glaucoma often occur simultaneously, which complicates the management of each. Individuals who have had cataract surgery are less likely to be effectively treated with surgery for glaucoma.

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Nov 6, 2016 | Posted by in NURSING | Comments Off on Communicating with Older Adults

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