NURSING
3. Getting started
CHAPTER 3. Getting startedrapport and agendas In this chapter: • Introduction • Establishing rapport • Setting the agenda • Strategy 1. Multiple behaviors – agenda-setting • Strategy 2. Single behavior…
2. Principles
CHAPTER 2. Principles In this chapter: • Introduction • The spirit of this approach • The consulting style • Change is a journey, not an event • Importance and confidence…
4. Assessing importance, confidence and readiness
CHAPTER 4. Assessing importance, confidence and readiness In this chapter: • Introduction • Scaling questions; a strategy for a more structured approach • A more conversational approach • What to…
5. Exploring importance and building confidence
CHAPTER 5. Exploring importance and building confidence In this chapter: • Introduction • Five strategies for exploring importance • A case example of exploring importance • Five strategies for building…
6. Exchanging information
CHAPTER 6. Exchanging information In this chapter: • Introduction • Two strategies for exchanging information • A case example of exchanging information • How does information relate to importance and…
7. Reducing resistance
CHAPTER 7. Reducing resistance In this chapter: • Introduction • Three traps to avoid • Three strategies for reducing resistance • A case example of reducing resistance • Conclusion Figure…
8. Ending the consultation
CHAPTER 8. Ending the consultation In this chapter: • Introduction • Patient not ready to change • Patient still unsure • Patient ready to change • How do I know…
1. Introduction
CHAPTER 1. Introduction Have you ever been frustrated trying to help a patient like Mrs. Burns? Mrs. Burns has had heart problems in the past and gets very anxious when…
