. COMMON WORDS AND PHRASES IN SPANISH Do you speak English? ¿Habla Usted inglés? ah-blah oo-sthed een-glehs Do you understand English? ¿Entiende usted inglés? ehn-t-yehn-deh oo-sthed een-glase I don’t understand….

. PREPARING FOR AN EXTERNSHIP OR A NEW JOB Resume Notes to Remember197 Interview Notes to Remember198 Retaining Your Position199 Keys to a Successful Experience200 Orientation to the Facility201 Reviewing…

. OPERATIONAL FUNCTIONS Managing Supplies and Equipment193 Maintenance195 Computer System196 MANAGING SUPPLIES AND EQUIPMENT At the beginning or end of each day, you as the medical assistant (MA) should stock…

. LEGAL CONCEPTS Confidentiality161 Informed Consent163 Legal Restrictions164 Contracts165 Professional Credentialing167 Negligence and Malpractice167 Risk Management168 CONFIDENTIALITY In the course of treatment, all learned information about a patient is confidential….

. COMMUNICATION SKILLS Verbal and Nonverbal Communication149 Communication Techniques That Demonstrate Active Listening150 Blocks to Effective Communication153 Adapting Communication to the Individual’s Ability to Understand156 Effective Use of Communication Technology159…

. FUNDAMENTAL PRINCIPLES Apply Principles of Aseptic Technique and Infection Control33 Comply with Quality Assurance Practices38 Screen and Follow Up Patient Test Results39 APPLY PRINCIPLES OF ASEPTIC TECHNIQUE AND INFECTION…

. PROFESSIONALISM Professional Manner and Appearance141 Initiative and Responsibility142 Positive Image of the Medical Practice143 Professional Attributes143 Obstructions to Professionalism146 The most important fact to remember as a medical assistant…