. CONVERSIONS AND ABBREVIATIONS Weight Equivalents213 Volume Equivalents213 Common Abbreviations Used for Ordering and Administering Medications215 Conversion Tables for Apothecary, Household, and Metric Measurements217 WEIGHT EQUIVALENTS METRIC APOTHECARY Grams (g)…
. PATIENT INSTRUCTION Teaching Process174 Adapting to Learner Needs176 Common Instruction Topics180 Follow-Up Care190 Locate Community Resources and Disseminate Information191 People learn in a holistic manner; this means that we…
. ADMINISTRATIVE PROCEDURES Telephones1 Appointments6 Correspondence7 Filing12 Scheduling Admissions, diagnostic tests, and Procedures13 Bookkeeping Procedures14 Banking Procedures14 Collecting co-Payments and completing charge slips16 Entering charges in the Patient Account17 Petty…
. COMMON WORDS AND PHRASES IN SPANISH Do you speak English? ¿Habla Usted inglés? ah-blah oo-sthed een-glehs Do you understand English? ¿Entiende usted inglés? ehn-t-yehn-deh oo-sthed een-glase I don’t understand….
. PREPARING FOR AN EXTERNSHIP OR A NEW JOB Resume Notes to Remember197 Interview Notes to Remember198 Retaining Your Position199 Keys to a Successful Experience200 Orientation to the Facility201 Reviewing…
. OPERATIONAL FUNCTIONS Managing Supplies and Equipment193 Maintenance195 Computer System196 MANAGING SUPPLIES AND EQUIPMENT At the beginning or end of each day, you as the medical assistant (MA) should stock…
. LEGAL CONCEPTS Confidentiality161 Informed Consent163 Legal Restrictions164 Contracts165 Professional Credentialing167 Negligence and Malpractice167 Risk Management168 CONFIDENTIALITY In the course of treatment, all learned information about a patient is confidential….
. FUNDAMENTAL PRINCIPLES Apply Principles of Aseptic Technique and Infection Control33 Comply with Quality Assurance Practices38 Screen and Follow Up Patient Test Results39 APPLY PRINCIPLES OF ASEPTIC TECHNIQUE AND INFECTION…
. COMMUNICATION SKILLS Verbal and Nonverbal Communication149 Communication Techniques That Demonstrate Active Listening150 Blocks to Effective Communication153 Adapting Communication to the Individual’s Ability to Understand156 Effective Use of Communication Technology159…
. PROFESSIONALISM Professional Manner and Appearance141 Initiative and Responsibility142 Positive Image of the Medical Practice143 Professional Attributes143 Obstructions to Professionalism146 The most important fact to remember as a medical assistant…
