CHAPTER 13 Towards integrated service delivery systems Johannes U. Stoelwinder, John Blandford, David Perkins LEARNING OBJECTIVES After studying this chapter, the reader should be able to: Describe the historic forces…
CHAPTER 8 Leading and managing change Lynne P. Johnstone, Judith Dwyer, Peter J. Lloyd LEARNING OBJECTIVES After studying this chapter, the reader should be able to: Demonstrate understanding of the…
CHAPTER 2 The changing role of the health service manager Sandra G. Leggat, Mary G. Harris, David Legge LEARNING OBJECTIVES After studying this chapter, the reader should be able to:…
CHAPTER 9 Decision-making and the health service manager Janice Lewis, Duncan Boldy LEARNING OBJECTIVES After studying this chapter, the reader should be able to: Identify different organisational approaches to decision-making….
CHAPTER 7 Working with health teams Mary G. Harris, Ross D. Harris, Lynne P. Johnstone LEARNING OBJECTIVES After studying this chapter, the reader should be able to: Discuss the growing…
APPENDIX Case studies in health services management Ian Forbes, Gary E. Day, Ari Rotem, Tanya Jochelson LEARNING OBJECTIVES After studying this appendix, the reader should be able to: Demonstrate skills…
CHAPTER 4 Organisational change and adaptation in health care Sharon M. Mickan, Rosalie A. Boyce LEARNING OBJECTIVES After studying this chapter, the reader should be able to: Demonstrate understanding of…
CHAPTER 3 Accountability and the ethical mandate of the health service manager Brian Stoffell LEARNING OBJECTIVES After studying this chapter, the reader should be able to: Define the parameters within…
Chapter 2 Interpersonal Dynamics and Communications Learning Objectives Define at least 10 words relating to the health care worker’s characteristics and abilities. Describe the relationship among values, attitudes, and behavior….
Chapter 3 Safety Practices Learning Objectives Define at least 10 terms relating to safety practices in health care. Describe the infectious process and methods to prevent infection. Describe the methods…
