Communicating bad news: when care goes wrong
incident an unplanned event that results in an undesirable outcome for the patient. When a patient experiences harm as a result of an incident, it is now mandatory in most…
Communicating across rural and metropolitan healthcare settings
rurality physical proximity, or remoteness from, to metropolitan settings. Regional geographical areas in closest proximity to metropolitan areas are often referred to as rural areas. Remote geographical areas are those…
Communicating with culturally and linguistically diverse patients in cancer care
cancer an illness that results from abnormal cell division in the body. immigrants people from countries other than Australia who have moved to Australia. minority groups groups of people from…
Communicating in an e-health environment
e-health information and communication technologies such as electronic health records, telemedicine and telecare, tele- and videoconferencing health and medical websites, and applications that enable tracking, measuring and recording of biophysiological…
Communicating care: informed consent
informed consent the process of ensuring that the patient consents to being subjected to medical treatments. Patients are asked to engage in informed consent prior to treatments or interventions, and…
Communicating in partnership with service users: what can we learn from child and family health?
partnerships reciprocal and respectful ways of working characterised by openness, mutual expertise, trust, negotiation and shared decision-making. Partnership contrasts with approaches in which professionals set the agenda, make decisions, and…
The role of the law in communicating patient safety
law legislation (enacted by Australian parliaments) and case law (law made by judges hearing a case). patient safety incident ‘an event or circumstance that could have resulted, or did result,…
Communicating in emergency care
Practice example 5.13 N4: G’day [to D1]. D1: G’day Elizabeth, my name’s Fred. P: Elizabeth. D1: I’m one of the doctors. P: Alan [N4’s name], Fred, I’m learning. N4: You…
A brief history of communication in health care
medicalisation how human problems are increasingly framed within a medical framework. That is, problems are given a medical (rather than a social, cultural or educational) diagnosis and response. Finally we…
Communicating empathy in the face of pain and suffering
empathy a mental state whereby a person, experiencing compassion, shows they are affected by another person’s suffering, and takes steps to alleviate that person’s suffering. general practice that area of…
