Managing Difficult Groups
Chapter 14 Managing Difficult Groups Lisa Mahaffey Chapter Outline Common Management Issues Group Roles Review of Group Dynamics Figuring Out the Problem Addressing Members’ Needs Problem Group Members Learning Task…
Managing and Facilitating Groups
Chapter 6 Managing and Facilitating Groups Kerryellen Vroman Chapter Outline The Fundamentals of Group Development and Management Development of a Group Program Planning Group Program Group Goals Designing and Managing…
PATIENT CARE
. PATIENT CARE Prepare and Maintain the Examination and Treatment Areas and Instruments83 Adhere to Established Patient Screening Procedures: Interview the Patient85 Obtain Patient History85 Obtain Vital Signs and Measurements85…
DIAGNOSTIC ORDERS
. DIAGNOSTIC ORDERS Specimen Collection41 Venipuncture42 Capillary Puncture50 Throat Specimens52 Wound Specimens53 Urine Specimens53 Fecal Specimens57 Sputum Specimens57 Diagnostic Testing58 Other Diagnostic Tests75 SPECIMEN COLLECTION As a medical assistant (MA),…
CONVERSIONS AND ABBREVIATIONS
. CONVERSIONS AND ABBREVIATIONS Weight Equivalents213 Volume Equivalents213 Common Abbreviations Used for Ordering and Administering Medications215 Conversion Tables for Apothecary, Household, and Metric Measurements217 WEIGHT EQUIVALENTS METRIC APOTHECARY Grams (g)…
PATIENT INSTRUCTION
. PATIENT INSTRUCTION Teaching Process174 Adapting to Learner Needs176 Common Instruction Topics180 Follow-Up Care190 Locate Community Resources and Disseminate Information191 People learn in a holistic manner; this means that we…
ADMINISTRATIVE PROCEDURES
. ADMINISTRATIVE PROCEDURES Telephones1 Appointments6 Correspondence7 Filing12 Scheduling Admissions, diagnostic tests, and Procedures13 Bookkeeping Procedures14 Banking Procedures14 Collecting co-Payments and completing charge slips16 Entering charges in the Patient Account17 Petty…
COMMON WORDS AND PHRASES IN SPANISH
. COMMON WORDS AND PHRASES IN SPANISH Do you speak English? ¿Habla Usted inglés? ah-blah oo-sthed een-glehs Do you understand English? ¿Entiende usted inglés? ehn-t-yehn-deh oo-sthed een-glase I don’t understand….
PREPARING FOR AN EXTERNSHIP OR A NEW JOB
. PREPARING FOR AN EXTERNSHIP OR A NEW JOB Resume Notes to Remember197 Interview Notes to Remember198 Retaining Your Position199 Keys to a Successful Experience200 Orientation to the Facility201 Reviewing…
OPERATIONAL FUNCTIONS
. OPERATIONAL FUNCTIONS Managing Supplies and Equipment193 Maintenance195 Computer System196 MANAGING SUPPLIES AND EQUIPMENT At the beginning or end of each day, you as the medical assistant (MA) should stock…
