Michael S. Hill, MS, CRC, ABDA On completing this chapter, you will be able to do the following: 1. List employment opportunities available to licensed practical/vocational nurses (LPNs/LVNs). 2. Determine interpersonal styles and how to use them to achieve interpersonal rapport. 3. Describe and utilize individuals within your job search network. 4. Effectively participate in an informational interview. 5. Discuss how and where to best target job leads. 6. Role-play employer telephone contacts and respond positively to hard interview questions. 7. Practice filling out a job application, including a cover letter. 8. Develop a resume, including a cover letter, that will get an employer’s attention. 9. Convey nonverbal messages at the interview. 10. Have insight into the cultural and age differences of the interviewer. 11. Discuss the importance of employer follow-up both at the time of application and after the interview. 12. Anticipate a successful pre-employment physical examination and drug screening. 1. The analytical type is highly detail-oriented, can make difficult decisions without all the facts, is perceptive, and may tend to be pessimistic. 2. The driver type tends to be blunt, is objective focused, is a hard worker, makes quick decisions, is independent, and is considered a can-do person. There is a tendency to be assertive, distrusting, impatient, high energy, and motivated by external recognition. 3. The amiable type likes to be liked, is easygoing, and is not a big risk taker. He or she likes to blend in, is highly sensitive, has difficulty making firm decisions, and can be quiet and soft-spoken. 4. The expressive type is a natural salesperson and storyteller. He or she is gregarious, a good motivator, tends to exaggerate, leaves out facts and details, and is relationship-oriented. Being able to recognize different personality types around you is a plus. It is recommended that you practice this identification skill with other students and friends so recognizing personality type comes quickly to you. Some examples of conversation responses to individuals with these types of interpersonal styles can be found in Box 22-1. Take a moment to consider who has seen you work and might be willing to confirm in writing and verbally that you are someone employers should hire. Instructors, unit managers, supervisors, team leaders, staff registered nurses (RNs), and LPNs/LVNs are potential sources of references and job openings. With respect to references, ask them in person for permission to use their name as a reference. Do not assume an instructor or anyone will give you a positive reference. Specifically ask, “May I list your name for a positive reference?” If yes, write down the nurse’s name (spelled correctly), job title, work address, and work telephone number. Also, take the initiative and ask for a letter of recommendation. Be sure to acknowledge their busy schedule and ask if they’d prefer you to draft a possible letter for their use (see Boxes 22-2 and 22-3). Also consider using managers and employees with whom you have worked as a volunteer or health care worker. • Placement personnel are good sources of job opportunities. Register with the school’s career service center and local state Job Service/Workforce Centers. Go to the school’s placement office frequently, with a smile on your face. This will make them smile as well and store you in their memory job bank. Also, plan to attend job fairs, trade shows, or professional association conferences. Talk to the recruiters, learn about job opportunities, provide your resume, and obtain their business cards. • Family and friends with nursing contacts. Ask them for job leads and names of contacts, and follow up with them every 2 weeks until you get the job. And remember to thank these people for all their help once you get it! You never know if you might need their help again in the future. • Media sites. LinkedIn (www.linkedin.com) is a professional site that can help you find mentors, stay in touch with favorite teachers, and find hiring managers and recruiters in your chosen career. The advantage of LinkedIn is that it allows you to look at others’ networks and reach out to them for suggestions and recommendations. LinkedIn has more than 35 million members from 200 countries, has a makeup of 64% male and 36% female, and is considered the must-have tool for ambitious professionals, whether looking for a job now or possibly in the future. Typing in “licensed nurse” or “case manager” will yield some jobs through the associate job search engine Simply Hired (www.simplyhired.com). Today, hospitals, facilities, and government agencies are advertising more through this site, and this is expected to increase in the future. One trick to use is the Advance People Search screen. Type in “nurse,” and you will get three links: Companies, Groups, and Skills. As you search through the links, you will find recruiters, companies, and other health care professionals you can contact about employment. You will also find recent graduates who are looking for jobs and may be picked up by recruiters who use LinkedIn as part of their regular scouting for candidates. Social media sites like Twitter (twitter.com) and Facebook (www.facebook.com) can be used to expand your job search network. For a Twitter profile, you should list only the basics about who you are because your online “biography” is limited to 160 characters. Twitter will load your address book and show you which of your contacts are already using the site. And, with that, Twitter will give you the option of inviting people in your address book who are not yet registered to join Twitter. Facebook can be used to access the job sites Simply Hired (www.simplyhired.com) and Careerbuilder (www.careerbuilder.com) to search for job openings. Additionally, it can be used for those who want to post their own ads on a daily basis or on specified dates at a nominal rate. Here are some tips whether you are using professional or social media sites: 1. Do not add your current employer/supervisor to your network of contacts. 2. Be selective about adding coworkers. 3. Do not add someone to your “friends list” unless you know who they are. 4. Never post opinions about any of your employers. 5. Do not post any nonmainstream beliefs, hobbies, or recreational activities. 6. Never let anyone post items on your “wall.” 7. Never announce your intention to leave your current employer because this may lead to a rapid termination. It is not unusual for potential or current employers to browse social medical sites for individuals under age 30 to see if there is a hit and learn what that person’s site reveals about them. General Internet career search sites should be explored to seek job opportunities. Box 22-4 lists several Internet sites for careers that will prove useful. Skype Webcam (www.skype.com) consists of free computer software used in conjunction with a webcam (cameras are relatively cheap) in which families and businesses may communicate with one another via voice or video anywhere in the world. It is also a useful tool for interviewing when travel or associated costs are not practical to meet with the employer. For example, the author once met a woman who had been living in Norway and had now found a job in the United States. She explained that when she decided to move to the United States, she contacted several prospective employers. One was willing to download the software, purchase a $50 web camera, and conduct the interview via Skype. Because the Internet is essentially free, she found a job with minimal out-of-pocket expense. In addition to the computer, Skype can be used on an iPhone, an iPod Touch, or an iPad. Here are some more tips for job hunting: • Don’t bring your “significant other” to the conference. Conscientiously or not, he or she will impose on your time during and after the session. You want to be able to focus on the people you are talking to. • Plan to arrive early, obtain your name badge, and ask the registration people to point out the key representatives who are conducting the conference. It is likely these individuals know who the “movers and shakers” are and who may be hiring. • Strike up conversations with the key representatives. If they are not available, look for individuals who are professionally dressed. A good way to start a conversation is saying, “Hi, I am ___ (your first name). Are you part of the conference?” and/or “What part of the session did you come for?” Then, as people sit down for the conference, ask if you might join them. • Don’t sit at a table with other students. They can’t offer you a job and don’t have the networking connections you’re seeking. • After sitting down with the professional, you might ask, “What are your thoughts about _____ (speaker’s topic) and best practices?” Whenever possible, use open-ended questions because they will lead to additional conversation and relationship building. Questions that only require yes or no answers can quickly shut down a discussion. • At the conclusion of the session, tell the professional that it was a pleasure to have met him or her. Request his/her business card, and if none is available, ask where he/she works. If you are feeling brave, ask, “Is it a good place to work, and why or why not?” Then be prepared to listen. Finally, ask, “Would it be okay to call you at work to check on openings?” If yes, ask for the phone number and the best time to call. • Display a positive affect with everyone you meet (i.e., facility staff, patients and their families, technical vendors, professionals at conferences, etc.). • Seek your supervisor’s input on how to build your career. • Try to build relationships with key facility people where you work. • Be willing to lend a hand without being asked. • Ask about facility committees you might be able to participate in. • Join professional organizations; members often know about job openings before they are posted. 1. “Hello, my name is ____________ (first and last name).” 2. “Who is the manager for the ______ (specialty floor or area you are interested in)?” (Emphasis is on first learning the name of the right person. Do not begin by asking, “May I speak to the manager for _____?”) You can also try to bypass human resources and talk directly to the decision maker (i.e., cardiac floor nurse manager). 3. “Please connect me with Mr./Ms. ___________.” 4. “Hello, Mr./Ms. ___________. My name is ___________ (first and last name).” 5. “I am a student practical/vocational nurse at (school’s name).” 6. “As a part of my learning experience, I would like to visit your facility and meet with you.” 7. “Would it be possible to set up an informational interview tomorrow at 9:00 AM or perhaps the following day at 2:00 PM?” • Low-pitched: Sounds more mature and truthful • Nasal: Signals a low status and grates on the listener’s ears • Monotone: Sounds boring and puts people to sleep • Loud: Viewed as dynamic but shifty Arrive looking sharp! This is not a T-shirt, shorts, jeans, and sandals casual meeting. Consider the interview as an opportunity to get insider information about what employers are looking for in potential employees. Keep a copy of the information you obtained with the name, address, and phone number in a safe place (ask for their business card) for the time when your job search begins. Follow up the informational interview with a thank you letter, and mention the staff you met by name. Employers will sometimes share letters like this with their staff, which will bring a smile to their face. Who knows—this may gain you allies should you apply for a job there (Box 22-5). Use the Internet to search for news stories/releases so you can work current events into your interview and talk about how your skills relate. A good site is www.healthcarefinancenews.com, which addresses health care business issues that are of interest to employers. Or if considering a move to another community, check into www.abyznewslinks.com, which enables you to visit hometown newspapers for local stories throughout the world. • Get assistance from family and friends. • Get employee/staff recommendations from your school clinical site(s). • Submit direct applications to employers. • Do internal job searches. For example, depending on your skills, you could obtain less skilled employment with a health care provider in a different job that would allow you to post for jobs internally before they are released to the public. Jobs might include sterile service technician (process/package surgical instruments), certified nursing assistant, health care coder (ICD-10), or physician’s e-scribe (person who follows the doctor to patients’ rooms and charts the doctor’s notes so the physician is free to serve more patients and make money for the hospital). • Search company websites, using terms such as “careers,” “employment,” “jobs,” and so on. • Use State Job Service/Workforce Centers. • Use Internet job sites (i.e., Careerbuilder.com, Indeed.com). • Find out about your school’s social alumni network sites, or if they don’t have one, try Twitter.com to see who may be alumni and then throw out an icebreaker to get the conversation rolling (i.e., “What dorm did you live in the first year?” or “Was instructor _____ there when you were there, and what did you think about her class?”). • Use private employment or recruiter companies (i.e., type “practical nurse recruiters” into your search engine). • Search state or federal government websites. • Read school placement office postings/e-newsletters. • Do volunteer work, and read professional association newsletters. • Contact the state’s nurses’ union and ask about employers who are hiring. • Use recruiting services. The three types of staffing services are temporary or contract, in which employees work for a specified period of time; temp-to-hire, which allows employees to work with an employer on a trial basis, and if it is a “good fit,” they may be offered a permanent job; and direct hire, where the employee is recruited by a staffing service and then hired by the client. Determine which service will best meet your needs. • Job fairs are typically advertised 2 to 3 weeks before the event, so visit the companies’ websites and find out all you can about the companies. You can forward your resume to the fair producers both before and after the event. The producers frequently forward resumes to participating employers at no cost to you. If you attend a job fair, go prepared with a high-energy, 30-second pitch or elevator speech that covers your key skills, your passion for that type of work, and how it’s related to the needs and goals of the recruiter’s company. Since most applicants don’t have a prepared speech, your presentation will make you stand out. • Participate in virtual job fairs, such as through www.employmentguide.com/browse-jobfairs.html. • Beware of scam job ads. Since 2006, phony job ads have increased by 345%. With such a tough job market, people’s eagerness to find any job until the right one comes along sometimes overrules their common sense. If you see jobs that include home money transfers (convinces the person to open a bank account as a payment representative and then promises a percentage of the money that comes in), an unidentified employer (only willing to discuss the job in an individual or group presentation), requests for personal information via telephone or website, such as a Social Security number, address, and driver’s license, to “run a background check” before the interview, or promises of high salaries for “simple” work, it is best to avoid them. At worst, you may become a victim of identity theft (Pyrtle, 2009). It is standard practice to apply directly to employers using website job applications, emails, or cover letters and resumes. Often, a traditional brief, to-the-point cover letter, accompanied by a resume addressed to the director of nursing or nursing recruiter at the facility is best. Box 22-6 provides an example cover letter. Do not include a personal reference list or a photograph of yourself with it. Retain the reference list for your interview and provide it only on request. Follow through on the cover letter by calling the employer for an interview on the day stated in your letter.
Finding a Job
What Works and What Doesn’t
Using interpersonal styles to your benefit
Potential references
Networking your way to success
Informational interviews to create future expectations
Searching for employment openings
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