Cultural Uniqueness, Sensitivity, and Competence



Cultural Uniqueness, Sensitivity, and Competence




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You have chosen a career that will give you an opportunity to meet people who are different from you.



You will discover that people think, feel, believe, act, and see the world differently from you and your family and friends. Log on to www.minoritynurse.com/about/index.html, sign up for the free quarterly email newsletter, check out featured articles about issues facing minority nurses, and find out if your school subscribes to Minority Nurse Magazine.


Review the standards of the National Association for Practical Nurse Education and Service, Inc. (see Appendix A) and the National Federation of Licensed Practical Nurses (see Appendix B). You will note that both organizations have embraced statements that describe the need of the practical/vocational nurse to provide health care to all patients regardless of race, creed, cultural background, disease, or lifestyle. This is an ethical expectation. Review your state’s Nurse Practice Act. You might find that failing or refusing to render nursing services to a patient because of the patient’s race, color, sex, age, beliefs, national origin, or handicap is listed as unprofessional conduct. The ethical expectation now becomes a legal mandate. Nurses could risk legal suits because of their ignorance of the culture of the patient and resulting poor nursing judgment.


Not only do practical/vocational nurses need to provide care for all persons, but they also need to provide culturally competent care. Cultural competence is the continuous attempt of practical/vocational nurses to gain the knowledge and skills that will allow them to effectively provide care for patients of different cultures. Cultural competence is not gained by reading a chapter in a textbook or by looking up a culture in a reference book. It is developing an awareness of different cultures (cultural sensitivity) and continually learning about people who are different from you.


When differences are identified in a health care situation, the practical/vocational nurse needs to suggest adaptations to the plan of care so the plan recognizes these differences. In doing so, the patient will be encouraged to follow suggestions, avoid treatment failures, and return to health as quickly as possible. Practical/vocational nurses will then be able to say that they have truly met the patient’s needs.




Characteristics of culture


An important point about culture is that it is learned behavior. The culture of a group is passed on from generation to generation. From the moment you were born, you began to learn about the culture of the group into which you were born. The process of learning your culture (the way your group does things) is called enculturation. A result of enculturation is a worldview that is generally shared by persons with the same cultural background. The worldview, or similar ways of seeing and understanding the world, becomes the reality of the group. This reality fills every aspect of life. It is a cultural bias (a mental leaning) that is never proved or questioned by the individual. The worth of everything, either within or outside the group, depends on whether it fits the worldview of the cultural group. One’s worldview can lead to ethnocentrism, prejudice, and discrimination, unless modified by knowledge and experience.


Socialization is the process by which a person of one culture learns how to function in a larger culture. Right now you are being socialized into the career of practical/vocational nursing. You are learning how to think and act like a practical/vocational nurse.



Danger: ethnocentrism, prejudice, and discrimination


People who belong to the same cultural group may develop the attitude, through their worldview, that their way of doing things is superior, right, or better than that of groups with different cultures (ethnocentrism). The group uses its culture as the norm against which to measure and evaluate the customs and ways of others. The group is uncomfortable with people who display customs and behaviors that differ from their cultural group. Ethnocentrism is common to all cultural groups. When intolerance of another cultural group occurs, prejudice results. When rights and privileges are withheld from those of another cultural group, discrimination is the result.



Avoiding false assumptions


Nursing students sometimes think that somewhere there is a manual that will tell them how to care for people who are different from themselves. This type of approach can lead to false assumptions, which are called stereotypes. A stereotype is an assumption used to describe all members of a specific group without exception. It is an expectation that all individuals in a group will act exactly the same in a situation just because they are members of that group. Stereotypes ignore the individual differences that occur within every cultural group. Members of any culture may have modified the degree to which they observe the values and practices of the culture.




Think like an anthropologist!


Anthropologists are scientists who study physical, social, and cultural characteristics of human groups. It is helpful to understand how these scientists conduct their studies:



Automatically generalizing cultural information about a group’s health practices to one person in that group might be drawing a wrong conclusion. Does the individual follow the traditional practice of the group? Has the individual rejected the practice? Does the individual use the practice only in certain situations? If so, what situations? Is the person an immigrant? How recently? When people immigrate to a new country, culturally different groups do adopt some of the culture of the new country. The process of giving up parts of their own culture and adopting parts of the culture of the dominant group is called assimilation. Complete assimilation, however, rarely occurs. Members of the generations that follow the original immigrants may retain some elements of their original culture in addition to assimilating parts of the new culture. For these reasons, generalizations help explain observed behavior, but they do not predict behavior.



Knowing yourself


What makes you unique?


To become aware of different cultures, you need to be aware of yourself as a person. Several activities are included in this chapter to help you with cultural self-awareness. The exercises also help you develop an awareness of cultural differences with peers.




How many hats do you wear?


Most people have several roles in life. People speak of “wearing many hats” or “having a full plate.” Some of these roles are played out individually, one at a time, and others are performed simultaneously. The exercise in the Try This: Identifying the Roles You Play in Your Life box gives you the opportunity to identify your roles.



image   Try This


Identifying the Roles You Play in Your Life


The following categories describe the roles you play in several areas in your everyday life.


Category 1: Economic Status Role


Although standards are available to assign persons to each of the following economic classes, people generally place themselves in one of the following categories by how they perceive their economic status.


Place a check mark next to the economic class that best describes you.


I am in the









What we share in common


Because of our genes, each of us is different from every other person in the world. (The only exception is identical twins.) Before you start to think about the differences among people, it is a good idea to think about what people have in common.




Basic daily needs: another commonality


All people share the same basic daily needs regardless of age, sex, economic status, lifestyle, religion, country of origin, or culture. Chapters 10 and 20 discuss human needs as understood by the psychologist Abraham Maslow. Registered nurse Vivian Culver (1974) compiled a list of people’s nine essential daily needs. This list has stood the test of time. These essential needs are a simple yet helpful place to start in learning to understand that all people, regardless of background, share the following things in common:



These nine basic daily needs can form the basis for planning patient care. However, you need to understand the meaning of these basic needs for well persons, including yourself, before you can apply them to individuals in the clinical area. Once you gain understanding of these needs and the variety of ways people meet them, applying these needs to patients will be easier. As you read about the nine basic needs of all people, think about how you specifically meet each need in your own daily life. Do some of your peers meet their daily basic needs in different ways than you meet your needs? You will find that this is the case with patients as well.



Personal Care and Hygiene


Clean hair, skin, nails, teeth, and clothing serve two general purposes: protection from illness and promotion of well-being. Skin constantly secretes sebum, the cold cream–like substance of the body, to keep the skin supple. Daily, epidermal skin cells (the outer layer of the skin) are shed as new cells push toward the outer layer. Skin eliminates fluid in the form of perspiration to help keep body temperature stable. Sebum and perspiration are odorless substances. Ever-present bacteria on the skin are responsible for the body odor we associate with the body’s oils and perspiration. We meet personal care and hygiene needs by bathing, shampooing, hand washing, maintaining oral hygiene, and grooming.













Knowing others: cultural diversity


In the nineteenth century, waves of immigrants from all over the world came to the United States. The United States was eventually called a melting pot, meaning that these immigrants had given up their native cultures and adopted the culture of the American people.


The 2010 U.S. Census included the categories of Hispanic/Latino/Spanish origin (if so, indicate if Mexican, Mexican American, Chicano, Puerto Rican, Cuban, or Argentinean, Colombian, Dominican, Nicaraguan, Salvadoran, Spaniard, and so on), White, Black, African American or Negro, American Indian or Alaska Native, Asian Indian, Chinese, Filipino, Japanese, Korean, Vietnamese, other Asian (Hmong, Laotian, Thai, Pakistani, Cambodian, and so on), Native Hawaiian, Guamanian or Chamorro, Samoan, other Pacific Islander, or other race United States. Today, the melting pot is more like a “casserole,” with each ingredient (i.e., different culture) adding to the quality of the whole. The concept of the melting pot has been replaced by the concept of cultural diversity, which refers to the many differences in the elements of culture in groups of people in American and Canadian society. Examples of groups that have been identified as culturally diverse in the United States are Hispanics, African Americans, American Muslims, Asians, American Indians, and Caucasians. American Muslims are discussed in Chapter 17.


Cultural diversity goes beyond racial and ethnic groups. As a practical/vocational nurse, you need to define this concept more broadly so culturally diverse groups can also mean single parents, people who live in poverty, homosexuals, bisexuals, the wealthy, the poor, the homeless, the elderly, and people with disabilities.


The concept of race as a means of categorizing people by biologic traits has come under attack by social scientists. These scientists suggest using ethnicity as a more accurate means of capturing the great diversity found in over 7 billion people in the world (http://www.census.gov/main/www/popclock.html). Members of ethnic groups are a special type of cultural group, composed of people who are members of the same race, religion, or nation, or who speak the same language. They derive part of their identity through membership in the ethnic group. Examples of ethnic groups in the United States include Irish Americans, African Americans, American Indians, Asian Americans, German Americans, Mexican Americans, Jews, Arab Americans, Greek Americans, Finnish Americans, and many more.



Importance of cultural diversity


Health care today and into the future needs to be able to accommodate patients of many different cultural backgrounds. Failure to develop sensitivity to and competence in handling this diversity could lead to misunderstandings between you and the patient, resulting in stress for both. The plan of treatment for the patient could fail. You could make false assumptions based on generalizations. You might label patients as difficult or uncooperative when their lack of cooperation with the plan of care could be related to a conflict with their personal health belief system. Patients may experience less-than-adequate care when cultural diversity and the differences it represents are overlooked or misinterpreted.



Philosophy of Individual Worth


The philosophy of individual worth is a belief shared by all members of the health care team. The philosophy includes the uniqueness and value of each human being who comes for care, regardless of differences that may be observed or perceived in that individual. Practical/vocational nurses need to realize that each individual has the right to live according to their personal beliefs and values, as long as they do not interfere with the rights of others. Each individual deserves respect as a human being.



Many factors are responsible for differences in patients. They may think and behave differently because of social class, personal income, religion, ethnic background, or personal choice. Regardless of these differences, all patients have the right to receive high-quality nursing care. As a practical/vocational nurse you cannot decrease the quality of the care you give because of differences you observe or perceive.


Practical/vocational nurses need to guard against making judgments about people who are culturally different. This does not mean you must adopt differences as part of your behavior. It means being open-minded and nonjudgmental. It means taking the difference at face value, accepting people as they are, and giving high-quality care. Be aware of your own attitudes, beliefs, and values as they affect your ability to give care. If you do identify biases, see them for what they are. Become sensitive to cultural differences, and acknowledge that they exist. Gather knowledge about them so you can work on trying to modify your biases and provide more culturally competent care.



Learning about cultural diversity


How to Begin


You have been given exercises that help you to discover your own uniqueness and that of others, as well as similarities. Unless you understand your own culture, it will be difficult to understand the culture of others. You need to look inside yourself to learn about your own cultural beliefs, values, and worldview and the influence they have on how you think and act. Some elements of your culture are obvious, such as your language, celebrated holidays, and how and what you eat. However, other aspects of your culture are hidden. Elements such as aspects of communication, beliefs, attitudes, values, sex roles, use of space, concept of time, structure of the family, and family dynamics may be more difficult to recognize and discuss. Some areas of cultural diversity may be taken for granted in patient situations. Examples include food preferences, religion, educational background, economic level, wellness and illness beliefs and practices, the birth experience, and terminal illness and death beliefs and practices.


The first step to developing knowledge about patient differences in these areas is to become aware of and explore your cultural patterns in these areas. Read the general information about each area. Develop an awareness of your own cultural patterns in these areas by answering the group of statements or questions included with each area. Sharing this information with peers will highlight the cultural diversity that exists in your nursing class, regardless of cultural background. The questions also provide examples of areas to be discussed with patients when collecting data about their personal beliefs and health practices.

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Mar 1, 2017 | Posted by in NURSING | Comments Off on Cultural Uniqueness, Sensitivity, and Competence

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