Chapter Seven. Partnership working
Key points
• Defining partnership working
• Types of partnerships
• The impetus for collaboration
• Understanding effective partnership working
OVERVIEW
Partnership working or collaboration is based on the understanding that individual and community well-being is determined as much by social, environmental and economic systems as by healthcare provision. It follows then that the promotion and maintenance of health does not belong to one professional group or sector. Partnership working has been a central feature of health promotion and a cornerstone in the development of healthy public policy. National health strategies also support the concept of partnerships as the key way to deliver health improvement, better integrated services and reduce health inequalities. This chapter looks at the context in which this current emphasis on collaboration has arisen and explores the tensions underpinning current practice. It outlines how an understanding of organizational theory and groupwork theory can help to identify key themes in successful partnership working.
Introduction
How many partnerships are you aware of in your area? What is their purpose? Who do they involve?
By the late 1990s, a new partnership culture had emerged and partnerships were defined by WHO as ‘a recognized relationship between part or parts of different sectors of society which has been formed to take action on an issue to achieve health outcomes or intermediate health outcomes in a way which is more effective, efficient or sustainable than might be achieved by the health sector acting alone’ (WHO 1998, p. 14–15). The Jakarta Declaration (1997) and Bangkok Charter for Health Promotion (2005) both emphasize the importance of partnerships to development. National strategies also place partnership working as the cornerstone of health improvement strategy, for example the White Papers Working Together for a Healthier Scotland (Scottish Office 1998) and Well Being in Wales (Welsh Assembly 2002).
Identify a partnership that develops and/or delivers policies and strategies related to population health and well-being. Is there any ‘added value’ due to partnership working? If so, how can this ‘added value’ be defined?
Partnership working has come to represent a new means of governance – it has been at the heart of public service reform in England since the 1990s and the demand for health and social care to work together and for service providers to work with service users (see Chapter 8). The last decade has seen Local Strategic Partnerships (LSPs) between primary care and local authorities, Children’s Trusts, Sure Start, and education, employment, health action and regeneration zones. Boydell and Rugkasa (2007) highlight concerns over whether the growing commitment to public governance through partnership adds value and suggest that there is little evidence that collaboration has improved health status, quoting Davies (2002, p. 175), who comments that ‘it is easy to assume partnerships generate added value in a politico-ideological culture that assumes they will’. Partnership working is not necessarily straightforward and this chapter discusses some of its challenges. It requires different organizational structures, budgetary control and working practices. Instead of hierarchies or competition, the dominant mode of organization is networks. Networks are based on trust. Yet to expect this to happen automatically is unrealistic. Indeed, many practitioners’ experience of collaborative working is of intense competition and rivalry and a reluctance to share information or ‘give up’ areas of work. Many professional training and education programmes stress the unique perspective and skills of the profession, which may lead to ‘protectionism’ when professionals feel threatened by rapid organizational change. In such uncertain situations, instead of recognizing the potential for partnership working, professionals may retreat within their own professional role and identity.
There are also the differing perspectives that organizations have on what exactly constitutes promoting health. There is little identifiable theory of collaboration which can help to illuminate this. There are a few empirical studies in the UK of intersectoral collaboration in the health promotion field which attempt to develop a theory of collaboration (Davies et al., 1993, Delaney, 1994a and Springett, 1995). There are only a small number of studies which focus on collaborative activity for public health. Barnes and others (2005) conducted an evaluation of Health Action Zones (HAZ). These established partnership structures, albeit dominated by NHS Primary Care Trusts (PCTs), failed to move into the mainstream of working across sectors or change to pooled budgets, joint posts, joint performance management or planning. Similar challenges in working across boundaries and aligning planning were highlighted by Hamer and Smithies (2002) in their review of community strategies and health improvement. Other conclusions about the features of successful collaboration draw mainly on the experience of practitioners (see, e.g. Balloch and Taylor 2001). These accounts tend to be enthusiastic about the prospects but pessimistic about the actual outcomes of partnerships.
Working in partnership is a core competence for public health practice. The knowledge required to do so is identified as (www.skillsforhealth.org.uk):
• Knowledge of the range of organizations, teams and individuals that contribute to developing and delivering policies and strategies related to population health and well-being.
• Awareness of the ways in which organizations, teams and individuals work in partnership to improve and protect population health and well-being.
• Knowledge of the principles of effective partnership working and how to apply these in one’s own work.
Has your professional training included partnership skills? What would these be?
Key to understanding partnership working is an understanding of the process. This chapter draws on organizational studies and groupwork theory to explore why collaboration is a difficult principle to put into practice.
Defining partnership and collaboration
As discussed in the introduction, there is uncertainty and overlap in the definitions of concepts such as partnership, collaboration, alliance, network and coalition. Table 7.1 shows the distinctions made by Leathard (1994) between:
• concept-based terms
• process-based terms
• agency-based terms.
Concept-based | Process-based | Agency-based |
---|---|---|
Interdisciplinary | Joint planning | Interagency |
Multidisciplinary | Joint training | Intersectoral |
Multiprofessional | Shared learning | Trans-sectoral |
Transprofessional | Teamwork | Cross-agency |
Transdisciplinary | Partnership | Consortium |
Holistic | Merger | Commission |
Generic | GroupworkCollaboration | Healthy alliances |
Integration | Forum | |
Cooperation | Alliance | |
Liaison | Centre | |
Synergy | Federation | |
Bonding | Confederation | |
Common core | Inter-institutional | |
Interlinked | Locality groups | |
Interrelated | ||
Joint project | ||
Collaborative care planning | ||
Locality planning | ||
Unification | ||
Coordination | ||
Multilateral | ||
Joint learning | ||
Joint management | ||
Joint budgets | ||
Working interface | ||
Participation | ||
Collaborative working | ||
Involvement | ||
Joint working | ||
Jointness |
The underlying assumption of partnerships is that agencies work together. In Table 7.1, there are many process-based terms to describe working together, most of which involve sharing, trust, and a willingness to work towards a common purpose.
What is the difference between networking, coordinating, cooperating, collaborating?
Plampling et al (2000) make a distinction between coordinating partnerships, where the partners agree about the nature of the problem and its solution, and corporate partnerships, in which partners pursue their own goals most effectively by working with others. In a coordinating partnership the underlying assumption is that all the partners agree about the nature of a problem, the nature of its solution, and how it is to be achieved. Every organization has to do its own part of the work in a manner that allows the whole project to be completed. This usually means appointing someone to manage the joint work, chase everyone up, and hold everyone to account. Cooperative partnerships enable partners to pursue their own goals most effectively by cooperating with others using enlightened self-interest. ‘Cooperative’ partnerships use mechanisms that facilitate the completion of individual goals and targets: ‘you scratch my back and I’ll scratch yours’.
‘The general pattern of collaboration would seem to be one of the health service eliciting support of other sectors for the implementation of NHS initiated policies’ (Farrant 1986).
Do you agree with the above statement? Can you identify any changes in collaborative working since 1986?
Concept-based terms include those most commonly used in the health sector: ‘interdisciplinary’ or ‘multidisciplinary’ working. Both these terms refer to a team of individuals from different professional backgrounds (e.g. nursing, education, social work) who contribute a distinctive perspective and skills to the team. Interdisciplinary working usually means within the same professional group, for example community nurses and acute sector nurses, whereas the term multidisciplinary is normally taken to refer to a wider group which includes members from different professions. Multidisciplinary public health is a term used to describe the many different practitioner groups and associated bodies of knowledge that are involved in promoting public health.
Types of partnership
The agency-based terms in Table 7.1 illustrate the different forms partnership can take:
• linking individuals, informal networks of agencies and organizations
• loose networks or informal arrangements about clients or service delivery
• single issue, usually around a specific project or broad-based
• having a fixed timescale, usually with limited funding or an on-going remit
• neighbourhood, community, nationally or internationally based
• concerned with a client group, a health issue, or broader issues such as environmental responsibility
• strategic, facilitative or implementing, such as the arrangements that exist to commission services or coordinate policy across organizations.
Partnerships for public health can cover a variety of arrangements, ranging from parallel working with some informal contact through to integrated working on many different levels. In the UK, the following types of partnerships can be found:
• Service delivery partnerships – these are frontline staff networks aimed at improving on the ground service delivery through coordination of the work of two or more agencies or professional groups (such as groups set up to discuss improved maternity care).
• Learning and best practice partnerships – these are groups of similar agencies working in a town, city or region, who come together to share best practice and to provide peer support and learning (such as Drug Action teams).
• Influencing and strategic partnerships – these are partnerships with organizations with funding, strategic or statutory responsibilities.
• Consortia – groups of organizations approaching public sector agencies to lobby or deliver contracted-out services.
Partnerships are not natural for organizations or professions. They tend to emerge when there is a financial advantage of obtaining extra resources, especially financial resources and staff, or where there is an instruction to do so. Other partnerships exist to commission services that cross service boundaries such as substance misuse. There has been a proliferation of strategic partnerships in the UK in the past decade. Some of these partnerships are a statutory requirement or there is a strong policy expectation from the central government, for example a Joint Strategic Needs Assessment (JSNA) of an area’s needs will be carried out by the Primary Care organization and Local Authority; Local Involvement Networks (LINKS) encourage involvement of the public in the design and delivery of services (see Chapter 6). Others focus around the achievement of shared goals and targets, for example reducing teenage pregnancy. Partnerships are therefore a fact of life for many practitioners. Understanding how they work and how to ensure they are productive and facilitate one’s own goals is therefore an important area of expertise.
What makes a partnership strategic?
LSPs coordinate improvements in public services to achieve sustainable economic, social and physical regeneration and to narrow the gap between the quality of life in deprived areas and the rest of the country. LSPs are strategic because they address agreed social priority areas and operate from the higher echelons of the involved organizations.
LSPs may oversee other partnerships, for example:
• Economic and Local Employment
• Children and Young People through a Children’s Trust
• Sustainable Neighbourhoods
• Crime and Disorder Partnership or Safer City Partnership
• Health Inequalities
• Transport
• Culture Contact.
Understanding effective partnership working
Much of the literature on partnership working in health and social care is concerned with analyses of practice – what partnerships do and how they can be more effective (e.g. Audit Commission, 1998 and Hardy et al., 2000; HDA 2003). Recent policy reforms have encouraged different professional groups to break down barriers and work together, and there has been some analysis of how the governance of welfare has driven this (Balloch and Taylor 2001; Glendinning et al 2002). Increasingly, there have been attempts to theorize partnerships and the literature discussing definitions and concepts is plentiful (Carnwell and Carson, 2005, Peckham, 2003, Plampling and Pratt, 1999, Plampling et al., 2000, Pratt et al., 1998a and Pratt et al., 1998b). However, understanding how to facilitate partnership working remains limited (Whitelaw and Wimbush 1998) even where services have been brought together into single organizations as in, for example, PCTs. Partnerships appear to be a rational response to service delivery and professional working. They expand the budget available to tackle an issue, they may help to achieve better coordination and through the pooling of ideas and resources may achieve ‘added value’.
Partnerships are seen as important tools for improving public health because:
• Complex problems require complex solutions – no one agency can resolve these issues alone.
• Shared intelligence – of both ‘soft’ and ‘hard’ information – improves understanding of the needs and wants of local communities.
• Shared resources – pooling people and funds – is a rational way of dealing with issues that cut across organizational boundaries.
• Partnerships have complex governance which leads to greater challenge and scrutiny.
• Avoidance of gaps and duplication of effort.
• Opportunities for shared learning across organizations.
• Supports the development of good relationships across organizations that can have on-going benefits (e.g. when partnership has finished).
Yet there is an increasing acceptance that partnership working is neither easy nor a panacea for tackling big issues. That organizations will find issues of commonality is unrealistic given that they all recognize that they each have a legitimate ‘core business’ – what Braito et al (1972) have described as ‘domain consensus’. The legitimacy of their ‘core business’ rests partly on perceived expertise, on funding streams, on governance arrangements and partly on statutory responsibilities. As a Health Education Board for Scotland report comments (HEBS 2000, p. 7), ‘many writers stress the inevitability of conflict and the need to accept it and work with it’ and the need to identify the collaborative advantage (Huxham, 2003 and Huxham and Vangen, 2005).
Much of the guidance about partnership working is about improving process; building a shared vision and trust; brokering power, information and resources; and monitoring progress (Audit Commission 1998; HDA 2003). The public health competences for practitioners and specialists (www.skillsforhealth.org.uk) reflect this in their focus on the development of negotiation, influencing and interpersonal skills. An awareness of how different organizational cultures can influence outcomes of collaborative work and of the roles different organizations, agencies, individuals and professionals play is also key to partnership working.
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What features or characteristics would lead you to the conclusion that a partnership was unsuccessful?
• Leadership and vision: Lack of agreed vision; competing targets; divergent organizational priorities; differing perspectives such as medical versus social models of health
• Organization and involvement: Key agencies missing from the table; lack of clarity about relative roles of partners; unrealistic expectations of partners’ capabilities and capacity (e.g. voluntary sector)
• Development and coordination: Lack of agreement in relation to needs; no clear agreed plans; no sense of coordinated joint endeavour
• Learning and development: Unwilling to share knowledge and skills; organizational or professional defensiveness; unwilling to take risks and innovate