Managing and Facilitating Groups

Chapter 6


Managing and Facilitating Groups






In an effective group, managing the group process appears effortless. This is an illusion, because facilitating a group requires competent communication skills and proficient knowledge of group process and is the result of careful preparation and planning. This process begins with selecting a frame of reference (i.e., group model or an approach). The frame of reference provides the conceptual and practical format on which group interventions then are planned and implemented. It also determines what evaluations, group activities, and interventions the practitioner uses. Leading groups also involves facilitation skills, which the practitioner employs to manage group dynamics and foster group members’ communication and interaction. This chapter describes the steps in developing a group program. It outlines the process of writing therapeutic group goals, instructs about how to plan a group program and individual sessions, and describes the strategies that practitioners use to manage and facilitate group process.



The Fundamentals of Group Development and Management


The group frame of reference and the leadership style are determined by the clients’ needs and characteristics. As previously discussed, there are different types of group structures: open, closed, continuous, and time-limited groups. In open groups members may be heterogeneous, change frequently, and have diverse abilities; therefore, cohesiveness among the members is low. The open group sessions focus on autonomous short-term goals associated with general outcomes in a particular area such as the acquisition of skills. For example, open groups are offered in acute inpatient psychiatric units where there is a high turnover of patients. In this setting, the changing membership creates challenges such as the level of trust among members and practitioners’ lack of opportunity to meet and assess members before they attend a group. In contrast, a time-limited group, such as a psychoeducational group, usually has closed membership once the program has started, and new members are admitted when a new psychoeducation program is started. These groups have members who are homogeneous (similar characteristics—e.g., diagnosis, problem, or age) and the length of the program is a predetermined number of structured sessions. The long-term goals are clearly delineated and sessions are sequentially organized to facilitate change in behavior or acquisition of knowledge and skills. An example is a community-based psychoeducational stress management group based on a cognitive-behavioral therapy frame of reference, with 10 weekly sessions, in which there are explicit criteria for members, such as diagnosis or gender (e.g., women with children diagnosed with anxiety disorder). However, irrespective of the group type, core principles apply to the development of a group program, the planning of a group session, and the facilitation of a group session. This process starts with assessing the needs of the target client population and selecting the type of group intervention based on the evidence of best practice.



Development of a Group Program


In this section, the process of developing a group program is outlined in three stages. These are the preplanning needs assessment and proposal stage, the development of a group program, and finally designing individual sessions. The initial stage of determining whether a group-based intervention is the optimal occupational therapy service to meet the clients’ and organizational needs begins with a practitioner asking and answering critical programmatic questions. These questions are designed to identify the research evidence to support the proposed group program as the most effective intervention to meet the targeted clients’ needs and to determine if the proposed program is feasible within the organizational infrastructure in which he or she is employed. The Preplanning a Group Program template (Box 6-1) provides a list of questions a practitioner must address in the process of determining the group intervention to be offered. Working systematically through the template yields the necessary data for making a programmatic decision about providing a group intervention as part of occupational therapy services before moving forward and investing time and resources in stages two and three. It also is the basis of a proposal for a new service initiative that will be submitted to either a funding source or administration for resources or as a tool to review an existing program. Although this stage may seem time consuming, especially if the decision has been made to provide a group intervention, it should still be completed. It ensures that the type of group program developed will meet the clients’ needs, be based on the best practice model, and have the necessary resources to deliver the service, and will therefore meet our ethical responsibility to “use, to the extent possible, evaluation, planning, intervention techniques, and therapeutic equipment that are evidence-based and within the recognized scope of occupational therapy practice.”1



BOX 6-1   Development of a Group Intervention



Preplanning a Group Program


List the characteristics of the target population (age; diagnosis; status such as inpatient, outpatient, or community-based; socioeconomic status; health insurance; etc.).


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List the occupational therapy needs of the target population.


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Are the needs of the target population most effectively met by a group intervention? Justify the answer with empiric evidence that supports a group intervention as the optimal mode of therapy.


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Identify the type of group intervention (frame of reference) that is supported by the empiric evidence for these clients’ needs (e.g., psychoeducation, cognitive-behavioral therapy, motor-relearning theory, sensory integration theory, social learning theory, gestalt therapy, illness management and recovery).


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Identify the type of group structure (open, closed, time limited, directive, problem-diagnosis, or population specific).


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Identify the schedule of group and time frame (number of sessions; whether they are daily, weekly, or biweekly; and duration, such as 8 weeks, permanent program, or as needed).


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Identify criteria for admission: define the gate-keeping process (e.g., all inpatients admitted to unit, all presurgical total hip patients, self or physician-referral, children currently enrolled in occupational therapy).


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List resources required to implement program and costs: Practitioner expertise to deliver program (does it require specialized skills such as cognitive-behavioral therapy training, or sensory integration certification to implement group), space, equipment, and materials. How will these resources be provided? Create a budget if necessary.


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Source of reimbursement


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Identify how the group intervention’s effectiveness will be measured and reported to clients and payment providers. Measurement and communication of group outcomes are often overlooked in the planning phase. Pretesting is fundamental in demonstrating the effectiveness of occupational therapy services and the communication of outcomes is crucial to sustaining services.


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Planning Group Program


The process and the core elements of planning a group intervention are generic in that they follow a common structure. Taking the time to create an overall program plan leads to a logical development of clients’ skills or a successful process of change, coherent delivery of information, and therapeutic outcomes being met. Therefore, when the decision has been made to provide a group intervention based on the data gathered in the preplanning stage, the next step is to develop systematically a group program that involves outlining the purpose, writing the long-term goals, determining the sessions that will be offered, identifying materials and evaluation methods, and meeting the practicalities of offering the group program. An inexperienced practitioner may be tempted to jump straight in to planning the individual sessions. The results will be poorly articulated goals and a lack of coherence among the group sessions designed to meet the long-term goals. Box 6-2 provides a template for the practitioner to work through this planning process and an example is provided in Chapter 9, “Groups for Adolescents.”



BOX 6-2   Planning a Group Program


WHEN PROGRAM WILL BE IMPLEMENTED: DATE______________


WHERE PROGRAM WILL BE IMPLEMENTED: ROOM___________


NUMBER OF SESSIONS___________________________________


STAFF____________________________________________________


NUMBER OF GROUP MEMBERS TO BE ENROLLED____________




Outline Frame of Reference and Core Assumptions of this Approach


It is beneficial to articulate the conceptual tenets of the group’s frame of reference that underpins the group sessions. For example, in planning a social interaction skills group, a practitioner could decide to use a social learning theory (i.e., social cognitive theory) frame of reference. Some of the assumptions of this approach that influence the structure and activities in the group are the belief that people are self-determining and can make choices and self-regulate their behavior given the appropriate skills, and that by observing another person these skills can be learned. A person may also change his or her behavior because he or she sees others experiencing negative consequences. A frame of reference also outlines what evaluations and intervention techniques are used. For example, behavioral rehearsal such as role play, and role-modeling strategies such as mentoring are important strategies in the social learning theory frame of reference.




Screening and Pre- and Posttest Evaluations


Screening assesses clients’ suitability for a group is important. For example, groups that are based on a psychoeducational frame of reference are designed for clients with similar needs and characteristics (i.e., clients who are homogeneous). As clients engage in preparing to attend the group, you are beginning to develop a therapeutic relationship that will ease their transition into the group and reduce their anxiety. The pre- and posttest evaluation measures serve important functions. The pretest measures may be completed prior to starting the group program as part of a screening process or incorporated into an initial group session as the first activity. Although in some situations a practitioner will have knowledge of clients’ abilities, this information does not replace pretest measures as they measure group outcomes. This process also orients the clients to the group and its goals, and is important information for documenting intervention effectiveness.


Involving clients in the pre- and posttest process is therapeutic. A pre- and posttest assessment provides them with a tangible measure of their gains during therapy. This pre- and posttest assessment can also be individualized so that each client documents his or her tangible behavioral outcomes that will be representative of successfully achieving his or her personal goals.





Group Goals


A well-written goal is elegant; it is concise, easily understood, and clearly articulates what will be achieved, when, and by whom. The clarity of its intent means a colleague can read the goal, understand it, and therefore identify an appropriate intervention that could be provided to meet the goal.


A group program can vary in length from a few sessions (e.g., inpatient or education group) to an entire semester (e.g., hand writing group for elementary school children) or an indefinite length of time in which members come and go depending on their needs (e.g., an older adults caregivers’ support group or social interaction group for adults with developmental delays). The overall intervention being delivered in this group format has long-term goals that delineate what group members will achieve over the life of the group program. These long-term goals operationalize the purpose of the program in explicit, measurable terms and are influenced by structure and frame of reference of the group program.


Based on the long-term goals, each individual group session will have measurable short-term goals. These short-term goals, which are often referred to in educational settings as objectives, are the specific outcomes to be achieved and the process by which the long-term goals will be attained. Hence, they are the stepping stones to the end point group members are working toward.


Short-term goals define the desired outcomes of a single session and do not always depend on all members having attended previous sessions. Time-limited groups are more likely to be interrelated and require a progression from one group to the next, whereas in open groups with a fluid membership it is important that the sessions are more discreet entities in which the short-term goals can be attained without previous group attendance. However, in all groups the purpose of the individual sessions is to move members forward to achieving the long-term goals while also presenting achievable immediate outcomes specifically related to the current group activity. Similarly, they need to accommodate clients’ different rates of progress. In addition to the group goals, it is common for clients to have individualized goals that are integral to their occupational therapy intervention plan (see Chapter 7).



Writing Group Goals: Long-term and short-term goals are structurally the same.9 The wording and the order of the components of a goal may differ from practitioner to practitioner or among settings, but goals always have four mandatory components and a component that is usually present, though not essential. The mandatory components are:


Subject or Actor—The subject or actor specifies who will do the behavior (e.g., Group members will. . .).


Behavior or Skill—Group members will develop, practice, or modify a behavior or skill through the group intervention to participate in their occupations successfully or to enhance their occupational performance in their natural context. A behavior is not a single action performed solely in the group session; it must be transferrable to the clients’ occupational performance beyond the group.

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Apr 12, 2017 | Posted by in MEDICAL ASSISSTANT | Comments Off on Managing and Facilitating Groups

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