C
5880
Calming Technique
Definition: Reducing anxiety in patient experiencing acute distress
Activities:
• Maintain calm, deliberate manner
• Maintain eye contact with patient
• Reduce or eliminate stimuli creating fear or anxiety
• Reassure patient of personal safety or security
• Identify significant others whose presence can assist patient
• Hold and comfort an infant or child
• Rock an infant, as appropriate
• Speak softly or sing to an infant or child
• Offer pacifier to infant, as appropriate
• Provide time and space to be alone, as appropriate
• Facilitate the patient’s expression of anger in a constructive manner
• Rub forehead, as appropriate
• Offer back rub, as appropriate
1st edition 1992, revised 2013
4035
Capillary Blood Sample
Definition: Obtaining an arteriovenous sample from a peripheral body site, such as the heel, finger, or other transcutaneous site
Activities:
• Verify correct patient identification
• Minimize anxiety for the patient using age-appropriate procedures
• Maintain standard precautions
• Puncture outer aspect of heel no deeper than 2.4 mm on infants
• Use aseptic technique during skin puncture
• Wipe off first drop of blood with dry gauze, as per manufacturer’s specifications or agency protocol
• Apply intermittent pressure as far away from the puncture site as possible to promote blood flow
• Avoid hemolysis caused by excessive squeezing or “milking” of puncture site
• Label specimen as necessary, according to agency protocol
• Send specimen to laboratory, as necessary
• Teach and monitor self-sampling capillary blood, as appropriate
• Dispose of equipment properly
4th edition 2004
4040
Cardiac Care
Definition: Limitation of complications resulting from an imbalance between myocardial oxygen supply and demand for a patient with symptoms of impaired cardiac function
Activities:
• Routinely monitor patient physically and psychologically per agency policy
• Ensure activity level that does not compromise cardiac output or provoke cardiac events
• Instruct the patient on the importance of immediately reporting any chest discomfort
• Monitor ECG for ST changes, as appropriate
• Monitor vital signs frequently
• Monitor cardiovascular status
• Monitor for cardiac dysrhythmias, including disturbances of both rhythm and conduction
• Document cardiac dysrhythmias
• Note signs and symptoms of decreased cardiac output
• Monitor respiratory status for symptoms of heart failure
• Monitor abdomen for indications of decreased perfusion
• Monitor fluid balance (e.g., intake/output and daily weight)
• Monitor appropriate laboratory values (e.g., cardiac enzymes, electrolyte levels)
• Monitor pacemaker functioning, if appropriate
• Evaluate blood pressure alterations
• Evaluate the patient’s response to ectopy or dysrhythmias
• Monitor patient’s response to antiarrhythmic medications
• Instruct the patient and family on treatment modalities, activity restriction, and progression
• Arrange exercise and rest periods to avoid fatigue
• Monitor the patient’s activity tolerance
• Monitor for dyspnea, fatigue, tachypnea, and orthopnea
• Establish a supportive relationship with the patient and family
• Identify the patient’s methods of handling stress
• Promote effective techniques for reducing stress
• Perform relaxation therapy, if appropriate
• Recognize psychological effects of underlying condition
• Encourage noncompetitive activities for patients at risk for impaired cardiac function
• Discuss modifications in sexual activity with patient and significant other, if appropriate
• Instruct patient and family on the aims of care and how progress will be measured
• Ensure that all staff are aware of these goals and are working together to provide consistent care
1st edition 1992; revised 2000, 2013
4044
Cardiac Care: Acute
Definition: Limitation of complications for a patient recently experiencing an episode of an imbalance between myocardial oxygen supply and demand resulting in impaired cardiac function
Activities:
• Instruct the patient on the importance of immediately reporting any chest discomfort
• Monitor ECG for ST changes, as appropriate
• Perform a comprehensive appraisal of cardiac status including peripheral circulation
• Monitor cardiac rhythm and rate
• Auscultate lungs for crackles or other adventitious sounds
• Monitor the effectiveness of oxygen therapy, if appropriate
• Monitor intake and output, urine output, and daily weight, as appropriate
• Select best EKG lead for continuous monitoring, as appropriate
• Obtain 12-lead EKG, as appropriate
• Draw serum, CK, LDH, and AST levels, as appropriate
• Monitor renal function (e.g., BUN and Cr levels), as appropriate
• Monitor liver function tests, if appropriate
• Obtain chest x-ray, as appropriate
• Provide small, frequent meals
• Refrain from giving oral stimulants
• Substitute artificial salt, if appropriate
• Maintain an environment conducive to rest and healing
• Avoid causing intense emotional situations
• Identify the patient’s methods of handling stress
• Promote effective techniques for reducing stress
• Perform relaxation therapy, if appropriate
• Discourage decision making when the patient is under severe stress
• Avoid overheating or chilling the patient
• Refrain from inserting a rectal tube
• Refrain from taking rectal temperatures
• Refrain from doing a rectal or vaginal examination
• Delay bathing, if appropriate
• Administer medications to relieve or prevent pain and ischemia, as needed
• Monitor effectiveness of medication
• Instruct patient and family on the aims of care and how progress will be measured
• Ensure that all staff are aware of these goals and are working together to provide consistent care
1st edition 1992; revised 2000, 2013
4046
Cardiac Care: Rehabilitative
Definition: Promotion of maximum functional activity level for a patient who has experienced an episode of impaired cardiac function that resulted from an imbalance between myocardial oxygen supply and demand
Activities:
• Monitor the patient’s activity tolerance
• Maintain ambulation schedule, as tolerated
• Encourage realistic expectations for the patient and family
• Instruct the patient and family on appropriate prescribed and over-the-counter medications
• Instruct the patient and family on any lifting/pushing weight limitations, if appropriate
• Instruct the patient and family on follow-up care
• Coordinate patient referrals (e.g., dietary, social services, and physical therapy)
1st edition 1992; revised 2000, 2013
4050
Cardiac Risk Management
Definition: Prevention of an acute episode of impaired cardiac function by minimizing contributing events and risk behaviors
Activities:
• Instruct patient and family on cardiac risk factor modification, as appropriate
• Prioritize areas for risk reduction in collaboration with patient and family
• Encourage exercise as indicated by patient cardiac risk factor
• Instruct the patient on regular and progressive exercise, as appropriate
• Encourage 30 minutes of exercise daily, as appropriate
• Instruct patient and family on symptoms of cardiac compromise indicating need for rest
• Instruct patient and family on strategies for restricting or eliminating smoking
• Encourage patient to keep caloric intake at a level that achieves desired weight
• Alleviate patient’s anxieties by providing accurate information and correcting any misconceptions
• Screen patient for anxiety and depression, as appropriate
• Identify the patient’s methods of handling stress
• Promote effective techniques for reducing stress
• Perform relaxation therapy, if appropriate
1st edition 1992; revised 2013
7040
Caregiver Support
Definition: Provision of the necessary information, advocacy, and support to facilitate primary patient care by someone other than a health care professional
Activities:
• Determine caregiver’s level of knowledge
• Determine caregiver’s acceptance of role
• Accept expressions of negative emotion
• Acknowledge difficulties of caregiving role
• Explore strengths and weaknesses with the caregiver
• Acknowledge dependency of patient on caregiver, as appropriate
• Make positive statements about caregiver’s efforts
• Encourage caregiver to assume responsibility, as appropriate
• Provide support for decisions made by caregiver
• Encourage the acceptance of interdependency among family members
• Monitor family interaction problems related to care of patient
• Provide information about patient’s condition in accordance with patient preferences
• Teach caregiver the patient’s therapy in accordance with patient preferences
• Teach caregiver techniques to improve security of patient
• Provide for follow-up health caregiver assistance through phone calls and/or community nurse care
• Monitor for indicators of stress
• Explore with caregiver how she/he is coping
• Teach caregiver stress management techniques
• Educate caregiver about the grieving process
• Support caregiver through grieving process
• Encourage caregiver participation in support groups
• Teach caregiver health care maintenance strategies to sustain own physical and mental health
• Foster caregiver social networking
• Identify sources of respite care
• Inform caregiver of health care and community resources
• Teach caregiver strategies to access and maximize health care and community resources
• Act for caregiver if overburdening becomes apparent
• Discuss caregiver limits with patient
• Provide encouragement to caregiver during times of setback for patient
• Support caregiver in setting limits and taking care of self
1st edition 1992; revised 2004
7320
Case Management
Definition: Coordinating care and advocating for specified individuals and patient populations across settings to reduce cost, reduce resource use, improve quality of health care, and achieve desired outcomes
Activities:
• Identify payment source for case management service
• Explain the role of the case manager to patient and family
• Explain the cost of service to patient and/or family before rendering care
• Obtain patient or family’s permission to be enrolled in a case management program, as appropriate
• Develop relationships with patient, family, and other health care providers, as needed
• Use effective communication skills with patient, family, and other health care providers
• Treat patient and family with dignity and respect
• Maintain patient and family confidentiality and privacy
• Determine treatment plan with input from patient and/or family
• Explain critical paths to patient and family
• Individualize critical path for patient
• Determine outcomes to be obtained with input from patient and/or family
• Discuss plan of care and intended outcomes with patient’s physician
• Evaluate progress toward established goals on a continual basis
• Revise interventions and goals as necessary to meet patient’s needs
• Identify resources and/or services needed
• Coordinate provision of needed resources or services
• Provide direct care as necessary
• Educate patient and/or family on importance of self-care
• Encourage appropriate patient and/or family decision-making activities
• Document all case management activities
• Monitor plan for quality, quantity, timeliness, and effectiveness of services
• Facilitate access to necessary health and social services
• Assist patient and/or family with access to the health care delivery system
• Guide patient and/or family through the health care delivery system
• Assist patient and/or family in making informed decisions regarding health care
• Advocate for patient as necessary
• Recognize need to merge patient, clinical, and financial concerns
• Promote efficient use of resources
• Monitor cost effectiveness of care
• Modify care to increase cost effectiveness, as needed
• Establish quality improvement program to evaluate case management activities
• Document cost effectiveness of case management
• Report outcomes to insurers and other third-party payers
• Market services to individuals, families, insurers, and employers