Nurse Coaching
Barbara Montgomery Dossey
Susan Luck
Bonney Gulino Schaub
Darlene R. Hess
Note: The authors would like to acknowledge Mary Elaine Southard and Linda Bark for their collaborative work in the Professional Nurse Coaching Workgroup (PNCW) for Professional Nurse Coach Role: Defining the Scope of Practice and Competencies (Hess, Dossey, Southard, Luck, Schaub, and Bark, in press). This work is quoted in this chapter.
Nurse Healer OBJECTIVES
Theoretical
Review the history of coaching and nurse coaching.
Define professional nurse coach and nurse coaching.
Explore common belief structures for change.
Examine the integral process and the four quadrants within a coaching session.
Clinical
Analyze the middle of coaching conversations from an integral perspective.
Explore the nurse coaching process and the nurse coaching core competencies.
Increase use of deep listening skills.
Use coaching questions to learn more from clients about goals.
Personal
Engage in one or more reflective practices to deepen presence and intuition.
Consider finding a nurse coach and entering into a coaching agreement to reach desired goals.
DEFINITIONS
Professional nurse coach: A registered nurse who incorporates coaching skills into his or her professional nursing practice and integrates a holistic perspective. This perspective, as applied to both self and client in a coaching interaction, emerges from an awareness that effective change evolves from within before it can be manifested and maintained externally. The professional nurse coach works with the whole person utilizing principles and modalities that integrate body-mind-emotion-spirit-environment.1
Professional nurse coaching: A skilled, purposeful, results-oriented, and structured relationship-centered interaction with clients provided by registered nurses for the purpose of promoting achievement of client goals.1
▪ EVOLUTION OF THE FIELD OF HEALTH COACHING AND NURSE COACHING
Prior to the 1980s, the term coach was used to refer to a role in the field of human performance, specifically in the field of athletics. Coaches training athletes for the Olympic games began introducing relaxation, imagery rehearsal, and somatic awareness practices to enhance athletic performance. Winners of the Olympic games popularized these practices.
During the 1960s, with the beginning of the human potential movement, coaching moved outside of sports and into organizational settings. There was an increased demand for greater productivity and enhanced employee performance. This led to programs and coaching designed to promote employee self-development. Additionally, there was a desire to be able to measure and document the effectiveness of these initiatives in meaningful ways. New challenges emerged with the increase in technology, globalization, and multicultural teams located in different countries. Professional coaching and executive coaching became important factors in business. Formal coaching programs were still in their infancy.
By the 1990s, formal coaching programs, courses, and certifications emerged outside of the nursing profession. Most recently, many nurses have added coaching skills to their professional nursing practice. The time has arrived for nurse coaching to be recognized as embedded within the nursing profession and to be fully integrated into all nursing curricula. Criteria for training programs for professional nurse coaches need to be determined and a credentialing process must be developed.
The U.S. healthcare system is undergoing a transformation from a disease-focused system to one focused on wellness, health promotion, and disease prevention. In 2010, the Patient Protection and Affordable Care Act (PPACA) became law (HR 3590).2 The language in Section 4001 includes partnerships with a diverse group of licensed health professionals including practitioners of integrative health, preventive medicine, health coaching, public education, and others. In 2011, the United States announced the release of the National Prevention and Health Promotion Strategy, a comprehensive plan that will help increase the number of Americans who are healthy at every stage of life.3 Health coaches are emerging in the health professions and the lay community.
Nursing, recognizing the importance of this emerging role, is stepping forward and claiming its rightful position in this major shift from disease care to disease prevention, improved health, and enhanced well-being. Nurses constitute the largest group of healthcare providers and are uniquely situated for this role. Professional nursing practice is rooted in efforts to assist clients to achieve optimal health. Nurses partner with clients to assess, strategize, and plan. Nurses utilize professional nursing knowledge and skills in their role as nurse coaches.
Professional nurse coaches are emerging as leaders who are informing governments, regulatory agencies, businesses, and organizations about the important part they play in achieving the goal of improving the health of the nation and health at a global level. For example, in 2009, the International Council of Nurses (ICN), a federation of more than 130 national nursing organizations representing millions of nurses worldwide, partnered with the Honor Society of Nursing, Sigma Theta Tau International (STTI) that represents more than 125,000 nurses worldwide, and published Coaching in Nursing.4 Professional nurse coaches are taking the lead and engaging clients in self-care and management of healthcare practices and outcomes. Some examples of professional-led nurse coach programs and books are the Bark Coaching Institute,5,6 the Integrative Nurse Coach Certificate Program (INCCP),7,8 and the Watson Caring Science Institute Caritas Coach Education Program.9
▪ PROFESSIONAL NURSE COACH SCOPE OF PRACTICE AND COMPETENCIES
*
The first edition of Professional Nurse Coach Role: Defining the Scope of Practice and Competencies brings the nurse coach role in healthcare reform to the forefront.1 It demonstrates nursing’s proactive stance in healthcare transformation and clarifies nursing perspectives concerning the role of the nurse coach in four key ways: (1) it specifies the philosophy, beliefs, and values of the nurse coach and the nurse coach’s scope of practice; (2) it articulates how Professional Nurse Coach Role: Defining the Scope of Practice and Competencies aligns with the American Nurses Association Nursing: Scope and Standards of Practice, 2nd edition;10 (3) it provides the basis for continued interdisciplinary conversations related to professional health and wellness coaches and lay
health and wellness coaches; and (4) it provides the foundation for an international certification process in professional nurse coaching.
health and wellness coaches; and (4) it provides the foundation for an international certification process in professional nurse coaching.
Nurse coaches are guided in their thinking and decision making by four professional resources. The American Nurses Association (ANA) Nursing: Scope and Standards of Practice, 2nd edition, outlines the expectations of the professional role of registered nurses and the scope of practice and standards of professional nurse practice and their accompanying competencies.10 The ANA Code of Ethics for Nurses with Interpretive Statements lists the nine provisions that establish the ethical framework for registered nurses across all roles, levels, and settings.11 Nursing’s Social Policy Statement: The Essence of the Profession conceptualizes nursing practice, describes the social context of nursing, and provides the definition of nursing.12 Holistic Nursing: Scope and Standards of Practice from the American Holistic Nurses Association (AHNA) and ANA provides the philosophical underpinnings of a holistic nurse coaching practice.13
Description of Professional Nurse Coaching Practice
Nurse coaches work with individuals and groups and are found in all areas of nursing practice serving as staff nurses, ambulatory care nurses, case managers, advanced practice registered nurses, nursing faculty, nurse researchers, educators, administrators, nurse entrepreneurs, and nurse coaches in full-time private practice. For some, nurse coaching is their primary role. The depth and breadth to which registered nurses engage in the total scope of nurse coach practice depend on education, experience, role, and the population they serve.
Professional Nurse Coaching Scope of Practice
Professional Nurse Coaching: Scope of Practice and Competencies describes a competent level of nurse coaching practice and professional performance common to all nurse coaches.1 Effective nurse coaching interactions involve the development of a coaching partnership, creation of a safe space, and sensitivity to client issues of trust and vulnerability as a basis for further exploration.14 The nurse coach must be able to structure a coaching session, explore client readiness for coaching, facilitate achievement of the client’s desired goals, and co-create a means of determining and evaluating desired outcomes and goals.1,15 Nurse coaching is grounded in the principles and core values of professional nursing.
Nurse Coaching Core Values
The following five professional nurse coaching core values are adapted from and congruent with the AHNA and ANA Holistic Nursing: Scope and Standards of Practice:13
Nurse coach philosophy, theories, and ethics
Nurse coach process
Nurse coach communication and coaching environment
Nurse coach education, research, and leadership
Nurse coach self-development (self-reflection, self assessments, self-evaluation, self-care)
Core value 5 is worded according to a nurse coaching model. These core values and the specific nurse coaching competencies (see the section titled “Nurse Coaching Process” later in this chapter) align with the second edition of ANA Nursing: Scope and Standards of Practice10 and are the foundation for curriculum development and a credentialing process.16 Nurse coaches understand that professional nurse coaching practice is defined by these core values and competencies. Professional nurse coaching capabilities enhance foundational professional nursing skills and are acquired by additional training.
The Science and Art of Nurse Coaching
Nurse coaches incorporate approaches to nursing practice that are holistic, integrative, and integral and that include the work of numerous nurse scholars. Coaching is a systematic and skilled process grounded in scholarly evidence-based professional nursing practice. All chapters in this text can be used in a nurse coaching practice.
At the heart of nurse coaching is support for the client’s healing process as it manifests in bodymindspirit. Nurse coaches realize that by being open and curious and asking powerful questions they may guide the client in the healing process while at the same time providing the client choices in determining priorities for change.
The quality of human caring is central to the relationship between the nurse coach and client.
The nurse is fully present in the coaching relationship, honoring the wholeness of the patient/client. This allows clients a safe environment in which to express their goals, hopes, and dreams and a setting where their vulnerability can be spoken of and addressed. Nurse coaches utilize a full spectrum of coaching strategies as listed in Exhibit 9-1 to engage the client in meeting desired goals.
The nurse is fully present in the coaching relationship, honoring the wholeness of the patient/client. This allows clients a safe environment in which to express their goals, hopes, and dreams and a setting where their vulnerability can be spoken of and addressed. Nurse coaches utilize a full spectrum of coaching strategies as listed in Exhibit 9-1 to engage the client in meeting desired goals.
The Transtheoretical Model of Behavioral Change (see Chapter 22) is very important in nurse coaching because it is necessary to determine which stage a client is in regarding readiness to make changes.17 The challenge of change also includes the client’s willingness to sustain new behaviors and ways of being. The five stages of change are (1) precontemplation, (2) contemplation, (3) preparation, (4) action, and (5) maintenance; each stage is predictable and identifiable. Motivational interviewing and appreciative inquiry (see Chapter 10) are essential skills the nurse coach can use to help clients recognize resistance, ambivalence, and change talk.18,19
▪ NURSE COACHING AND CHANGE
*
Nurse coaches work with people to help them improve their overall wellness and gain an enhanced sense of well-being, balance, and satisfaction in their lives. Nurse coaching helps clients to flourish by making healthful choices and adopting healthier behaviors. Wellness is integrated, congruent functioning aimed at reaching one’s highest potential. Human flourishing is when an individual finds and creates meaning in life and identifies his or her purpose in life, however defined; it includes taking charge of one’s own health. Nurse coaches see clients as whole beings, each with the capacity to connect deeply with her or his own inner wisdom and truth.
As described in the Theory of Integral Nursing (see Chapter 1), nurse coaches can use an integral perspective that is a comprehensive way to organize multiple phenomena of human experience and reality in four areas: the individual interior (personal/intentional), individual exterior (physiologic/behavioral), collective interior (shared/cultural), and collective exterior (systems/structures).20,21 The nurse coach has insight into her or his own way of orienting in the world. This awareness extends to recognizing personal preferences and biases within each quadrant.
Self-development (self-reflection, self-assessments, self-evaluation, self-care) promotes the recognition of what is going right in life, allowing for the celebration of little successes each day. Coaching is an opportunity to promote and acknowledge success, however small, and then to build on that to achieve further success.
In coaching sessions, the client may also access vulnerable moments and share pain and suffering. Pain is a physical and/or emotional discomfort or experience; suffering is the story people create around pain.22 Signs of suffering may be physical, mental, emotional, social, behavioral, and/or spiritual. This is why it is so important for nurse coaches to develop a reflective practice to strengthen their own capacity to sit with the pain and suffering clients express without trying to fix the discomfort. A useful saying is “soft front and strong back.” This relates to the nurse coach’s skill and capacity to bear witness and engage in inner stillness, to be with the suffering and the sufferer fully in the moment, bearing witness without judgment.
Clients seek professional coaching for many reasons, including to help them explore possibilities and new directions in life, to celebrate successes and identify opportunities for personal and professional development, to enhance quality of life, and to improve relationships. Clients who come for coaching for such reasons usually are not focused solely on problems to overcome or issues to manage but are seeking opportunities to enrich a current way of being.
Other clients come with specific problems and health challenges, seeking nurse coaching to improve management of acute or chronic conditions. Their challenges may be related to selfesteem and self-image, fear and self-confidence, and general adaptation to actual or perceived changes. Other clients seek coaching to learn to handle personal and workplace challenges and stressors or to learn new behaviors in relation to improving health through nutrition, exercise, weight management, enhanced sleep, or
stress management. An important area for nurse coaching is in working with clients who are facing end-of-life issues, either their own or those of loved ones, as well as those clients who are living with loss and grief.
stress management. An important area for nurse coaching is in working with clients who are facing end-of-life issues, either their own or those of loved ones, as well as those clients who are living with loss and grief.
EXHIBIT 9-1 Interventions Frequently Used in Nurse Coaching Practice